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Leading customer service specialist

Todmorden
beBeeLeadership
Customer service specialist
Posted: 24 June
Offer description

Deputy Store Manager Role

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1. As a key leader in the store, you will play a crucial role in driving sales growth and delivering exceptional customer service. You will be responsible for managing cash processes, monitoring stock integrity, and leading by example to support your colleagues.

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2. With great responsibility comes great reward! As Deputy Store Manager, you will enjoy a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of work.

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3. You will also have the opportunity to progress within the company, with plenty of ways to develop your skills and advance your career. With the right training, we will help you thrive in your role and champion you to succeed.

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Key Responsibilities:

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* Set a spectacular example for the Store Team and your customers

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* Independently manage the store in the absence of the Store Manager

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* Lead and inspire the team to fulfill their potential every day using our Leadership & Company Principles

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* Diligently check and work deliveries, managing the till area and monitoring KPIs

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* Be a friendly face for every customer, offering excellent service and helping with all customer queries

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* Competently comply with Health and Safety laws, standards, and guidelines

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Requirements:

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1. Experience leading and developing a team in a challenging, fast-paced environment

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2. Excellent communication skills to help your colleagues and customers in a friendly and open way

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3. A knack for time management, delegation, and problem-solving

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4. The confidence to support your team through every shift

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5. A pride in providing unmatched customer service for everyone who shops with us

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6. The ability to monitor, manage, and improve KPIs

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What We Offer:

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* 30-35 days' holiday (pro rata)

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* 10% in-store discount

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* Pension scheme

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* Ongoing training

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* Enhanced family leave

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We Value Diversity, Equity, and Inclusion

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At our company, we celebrate individuality and welcome applicants from all backgrounds. If you are ready to get stuck in and make a real difference, find your place with us.

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Join Our Team

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