W e know that our people make us special, and our customers do, too. If you have a passion for Mercedes-Benz, as well as delivering great service, then the Euro Commercials team is waiting for you. Browse our positions below to find the one best suited to your abilities.
In addition to a rewarding people-centric working environment, you will enjoy a long list of benefits and incentives, the opportunity to attend regular socials and a competitive basic salary.
If you would like to learn more about how it is to work for Euro Commercials, or have any enquiries about an available position or the application process itself, fill in the enquiry form provided or give us a call at the displayed phone number. We look forward to hearing from you soon.
Objectives
Convincingly convey the image of Euro Commercials and Mercedes Benz brand, mediating successfully between the customers needs and desires and the interest of the company.
Ensure customer satisfaction through professional manner, using their ability to remain reassuring to the customer during difficult situations.
Reporting
TheService Advisor reports to the Service Manager
Key Responsibilities
* Correctly capturing all customer details and vehicle faults at the first point of contact
* Taking telephone bookings from customers and accurately loading them into the workshop
* Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering
* Raising job cards and ensuring all necessary and compliant documentation forms parts of the job pack
* Informing customers of their ongoing vehicle status
* Entering additions/changes to customer database
* Handing over finished vehicles to customers
* Giving customers detailed explanations on extent of repairs
* Monitoring whether repairs are being carried out to the required delivery time
* Actively sell after-sales services to include Service Contracts
* Discussing and arranging payment with customers
* Booking in of vehicles to ensure continuity of workshop loading
* Provide advice on warranties and service requirements
* In the case of legally required inspections, explaining the necessary vehicle test requirements
* Arrange schedules for MOT/Vehicle inspections
Key Performance Measures
* Effectively and politely liaising with customers regarding their vehicle’s status, payment and repairs
* Accurate booking of customer vehicles into the workshop
* Monitoring repair times and communicating back to customer in a timely fashion
* Providing accurate advice on service requirements
Euro Commercials Limited is an appointed representative of Automotive Compliance Ltd which is authorised and regulated by the Financial Conduct Authority (their registration number is 423231) and which is permitted to advise on and arrange general insurance contracts as an intermediary.
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