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Customer Service Advisor
Posting Date: 26 Jul 2025
Unit: Consumer
Location:
Stoke Contact Centre, Stoke-On-Trent, United Kingdom
Service Guide
Stoke
Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Home Connections role with EE.
Why not use your skills to make a difference and join our Home Connections Team in Stoke? You’ll be talking to customers over the phone when they first join us, guiding them through the process of getting their products and services connected, and helping with initial queries about in-home setup or their first bill.
You don’t need specific experience to join us. As long as you’re naturally helpful, calm, and able to build relationships, we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support your success, offering options such as scheduling your own breaks, banking time, and occasional home working.
What’s in it for you?
* A great starting salary of £26,968.00
* Huge discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds every year.
* Online GP access – 24/7 telephone or video consultations for you and your immediate family, fully funded by us.
* Market-leading paid carer’s leave – up to 2 weeks off to support colleagues caring for family or friends who are disabled, ill, or elderly.
* Family Leave – equalized maternity, paternity, and adoption leave, offering all parents 18 weeks full pay and 8 weeks half pay in the first year.
* Support in developing your career – we’re passionate about your growth and will support you to achieve your career goals.
* Volunteering days to give back to your local community.
* Optional private healthcare and dental insurance to protect you and your family.
On top of all that, we have a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
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