Job Summary: We are looking for a Customer Team Leader to join our team. As a Customer Team Leader, you will be responsible for leading the store team, coaching and supervising colleagues, and delivering great customer service. Main Responsibilities: 1. Friendly and thoughtful service – providing welcoming, easy, helpful and thoughtful service every day. 2. Crafting an inclusive culture where everyone's voice is valued and respected through coaching and training your team members. 3. Maintaining the store's safety standards by ensuring it remains safe, legal and operational at all times. 4. Juggling diligence checks with stock accuracy to provide customers with a seamless shopping experience. 5. Serving as a deputy Store Manager when needed by covering their duties during their absence or holiday periods while also handling HR procedures professionally. The tasks include implementing change in new products introduction working closely with your teams on open honest feedback builds close relationships get involved local community supporting delivery plan