Birtley Medical Group are seeking a friendly, well-organised Medical Receptionist to join our team on a Zero hours contract. The ideal candidate will have experience in a patient-facing healthcare role and be committed to delivering excellent customer service. Strong communication, IT, and administrative skills are essential. Experience in General Practice and knowledge of EMIS Web are preferred but not essential. You must be able to work independently and as part of a multi-disciplinary team.
Please note, this role involves a variety or shift patterns, including early and late morning starts, as well as early evening finishes.
Main duties of the job
Provide efficient and effective reception and clerical support to the Practice
Book patients into the computerised appointment system
Issue repeat or pre-arranged prescriptions, sick notes, and completed medical reports
Collect fees for non-NHS services
Maintain discretion and confidentiality at all times
Deliver a high standard of customer care
Overview of our organisation
Birtley Medical Group is a busy medical practice with a practice population of approximately 16,000 patients.
We are committed to providing patients with the highest possible quality care. We provide modern healthcare facilities with a focus on continually improving the health of our local residents. We have a dedicated and professional team who are here to listen and provide patient centred care.
Our values are centred on three key themes of compassion, competence and community.
Job responsibilities
To provide administrative duties including but not limited to:
Processing patient registrations
Scanning and Read Coding incoming correspondence
Navigating software systems to identify results and support audit trails
Respond to telephone enquiries, faxes and emails promptly,
Action outgoing/incoming calls to patients, hospital staff etc.
To provide Receptionist duties including but not limited to:
Booking in patients on the computerised appointments system
Issuing (repeat or pre-arranged) prescriptions, sick notes, or completed medical reports
Collecting fees for non-NHS work
Answering all incoming calls in an efficient helpful manner, directing calls to the appropriate extension quickly and effectively
Dealing with hospital letters, reports, test results etc, according to protocol
Arranging home visits and arrange appropriate administration i.e. Notes summary, if required
Job Type: Zero hours contract
Pay: £12.21 per hour
Work Location: In person
Application deadline: 26/09/2025