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Job Description
The postholder will work in a demanding environment of change and rigid deadlines and is responsible to the Lead Taxation Officer for the day-to-day performance of the Council Tax Team. This team will maintain the Council Tax database and recover unpaid Council Tax, Housing Benefit overpayments, and Non-Domestic Rates. The postholder will deliver a quality service and ensure a regular throughput of work.
Requirements
The postholder will supervise the day-to-day activities and staff of the Council Tax Processing and Taxation Recovery teams.
The postholder will be responsible for maintaining the Council Tax database. They will have good knowledge of Council Tax processes and procedures and will deliver training on them.
The postholder will respond to all forms of customer enquiries and support team members in responding to customer inquiries.
The postholder will participate in personal and team development.
The Individual
* Experience in administration recovery and enforcement of Council Tax.
* Experience working in a busy office environment using relevant technology.
* Minimum 4 Standard Grades or equivalent including Maths and English.
* Effective organisational skills, including time management.
* Strong customer care skills and focus.
* Self-confidence.
* Self-motivated.
* Knowledge of Council Tax legislation.
* Ability to lead and organise staff activities.
* Ability to work to deadlines and deliver outcomes.
* Proven ability to deal with difficult or confrontational customers.
* Ability to analyse and prioritise debt recovery.
* Ability to liaise effectively with debt collection partners.
* Effective written and verbal communication skills.
* Commitment to confidentiality.
* Flexible approach to new practices and technology.
* Flexibility to meet service needs.
Closing Date: 27th June 2025
Starting Salary: £30,405.05 (£16.13 per hour)
Hours per week: 36.25 hrs
Proposed Interview Date: TBC
For further information, please contact James Taylor at 01343 563160
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Accounting/Auditing and Finance
Industries
* Government Relations Services
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