Visual Merchandising Manager role at Ann Summers
Overview
We have a rare, and very exciting opportunity to join our Retail Operations team as a Visual Merchandising Manager. This role will lead the visual strategy, elevate the customer in-store experience, and maximise commercial performance. Accountable for the full 360 delivery of VM, from planning and execution of campaigns to the creation of tools, training of Retail teams and effective management of visual trials and projects.
This role suits someone who is creative and commercial with a natural flair for building relationships and influencing at all levels across the business.
Responsibilities
* Accountable for the VM focus in line with the trading calendar to ensure timely planning and delivery
* Analyse weekly trade reports to make data-driven decisions that boost footfall and sales
* Oversee execution of all window campaigns, including store feedback and sign‑off process
* Manage head office mock-up space for stakeholder sign‑offs on key VM campaigns
* Conduct regular store visits to assess VM standards, gather feedback, and identify areas for improvement
* Deliver brand-aligned VM guidelines and collaborate cross-functionally to enhance in-store customer experience
* Lead and support VM projects aligned with retail strategy, ensuring commercial viability
* Monitor and manage VM budgets, including invoice processing, cost tracking, and reporting and any overspend
* Initiate and support the delivery of local marketing initiatives, store events, and new store openings/refits
* Lead and develop regional VM Specialists, upskilling them to ensure consistent execution and training via Thrive
* Represent VM in cross-functional meetings, ensuring alignment with project briefs and brand standards
Qualifications and qualities
* An established Visual Merchandiser with proven success within the Retail industry
* Super creative with meticulous attention to detail
* Natural at developing engaging visual tools and learning resources
* Empowering, with a true passion for coaching and developing teams
* Innovative and forward thinking
* Organised and methodical
* Able to build strong working relationships with colleagues and internal stakeholders
* Resilient and confident, comfortable to challenge in a productive way
* Positive with a real ‘can do’ attitude
What’s in it for you?
* 50% staff discount
* 29 days holiday (including Bank Holidays) plus one extra day per year of service up to 33 days
* A paid day off for your Birthday
* Colleague social events and initiatives
* Development opportunities through our learning platform, THRIVE
* Wellbeing programme through our Retail Trust partnership
* Life Assurance
* Company perks scheme
* Free on-site car park at HO
About equality and inclusion
We are proud to embrace inclusion, diversity, and equality in our everyday work, building teams with a variety of backgrounds, skills, and views. Ann Summers complies with GDPR policies; by responding to this ad your details may be kept on record for up to 6 months unless stated otherwise.
Additional details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Product Management
* Industry: Retail
We value each one of our colleagues and aim to make Ann Summers a great place to be!
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