About us
Changing Lives is a nationwide charity helping people facing the most challenging of circumstances to make positive change - for good. We believe that everyone deserves a safe home, a rewarding job and a life free from addiction or abuse. We know that given the right support, anyone can change their life for the better.
Our services across the country help thousands of people each year who are experiencing a wide range of complicated challenges, including homelessness, drug and alcohol addiction, unemployment, involvement with the criminal justice system, sexual exploitation and domestic abuse. By focusing on their strengths, potential and opportunities, we support the people we work with to overcome their problems and live safe, successful, independent lives.
Our charity is powered by over 600 passionate colleagues who bring a diverse and inclusive environment for our colleagues to grow. We are proud to say that many have actual lived experience of the challenges faced by those we support. We are looking for committed and compassionate professionals to join our team, who share our enthusiasm for changing lives.
About the Service - Housing & Homelessness Services
A safe home is the solid base from which you build your life. We support people who are experiencing homelessness, or at risk of becoming homeless, as well as providing specialist accommodation and outreach services for rough sleepers, veterans, survivors of domestic abuse, women and young people.
Accommodation to us doesn’t just mean a roof over your head and shelter from the elements. It needs to be a welcoming and flourishing environment, offering opportunities for all those we support to feel comfortable and develop. You can make a difference and support people on their journey towards a brighter future. At Changing Lives, we offer a home rather than just a shelter.
About the Job
Operationally this role will hold accountability for the delivery of Changing Lives services, the role will hold some responsibility for the strategic leadership and operational delivery of the frontline services, focusing on developing and enabling the delivery of high-quality services for people experiencing difficulties.
The role requires excellent relationships with internal and external stakeholders and a commitment to involving our teams and the people who use our services.
You will have in-depth knowledge and experience of managing housing and homeless operational services and be comfortable in monitoring performance and working closely with your team to make improvements. You will also have experience of working with the Business Development Team to retain our key services and look at growth opportunities across Doncaster and Yorkshire.
You will have a clear understanding of the complexity and barriers the people who use our services face and how to deliver strengths-based support. You will be able to demonstrate your ability to manage serious and complex situations. You will be a great communicator who can negotiate and influence when needed, and an ambassador for Changing Lives’ brand and work.
The role will be a critical partnership role, working strategically across Doncaster and Yorkshire enhancing existing partnership working in Changing Lives. The post holder will therefore require the emotional intelligence to recognise their own perspectives, strengths, contribution, and those of others, with a mind-set and determination to deliver a joint place-based vision across all of our themes.
Benefits
25 days annual leave + 2 Well being days + Birthday day off + 8 Bank Holidays – Pro rata'd for reduced hours workingContributory pension schemeDeath in service x2 salary benefitAccess to employee benefit platform Employee savings plan