Social network you want to login/join with:
Minimum Requirements: 1 year targeted Complaints/Resolution/Retention experience within the last 3 years.
Location: Nottingham city centre.
Competitive salary and bonus: £23,000 plus discretionary annual bonus.
Hours: 37.5 hours per week, shift patterns between Monday to Friday 8am to 6pm.
Start date: 23rd September 2024.
Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.
Right now, we're recruiting Complaints Handlers in a role that offers great work-life balance and an engaging onboarding experience. You get the benefits of working from home plus an opportunity to enjoy a state-of-the-art working environment where you can collaborate with colleagues and receive hands-on training and support.
The role you'll do:
As a Customer Sales Advisor in our Complaints team, you'll be a key point of contact for customers with insurance and/or service-related complaints. We strive to provide fair and timely resolution for customers, ensuring their concerns are appropriately handled every time. Day-to-day, you'll:
* Understand, address, and resolve customer issues while adhering to treating customers fairly principles and FCA guidelines.
* Work in a fast-paced, vibrant, and rewarding environment alongside a dedicated team.
* Experience handling both outbound and inbound calls supporting customer issues to resolution.
How you'll be rewarded:
* 33 days' annual leave (including bank holidays) - Option to buy 5 extra days annually.
* Investment in your career: Development through ongoing coaching and clear progression opportunities.
* Employee discounts: Access to discounted Sky TV, mobile packages, and discounts at various retailers.
* Sales bonuses: Opportunities to earn extra income monthly.
* Health and Wellbeing: Discounted gym memberships, support for healthcare costs including dental, optical, and physiotherapy.
* Pension scheme: Matched employer contributions up to 5% of basic salary.
* Life assurance: Employer-funded cover of 4x basic salary.
* A free annual D&G protection plan: Discounted rates for family and friends.
* Incentives: Regular prizes and incentives.
* Employee assistance programme: Support and advice on health, relationships, and finances.
* And many more benefits: Including travel loans, car leasing, and Cycle to Work schemes.
What else to expect:
* A 2-week training program (Mon - Fri: 09:00 - 17:30) to learn systems, meet colleagues, and develop skills.
* 37.5 hours weekly, shift patterns between Monday to Friday 8am to 6pm.
* Working from the office on a Hybrid basis.
* All necessary equipment provided; broadband access required.
The experience and skills you need:
* 1 year targeted Complaints/Resolution/Retention experience within the last 3 years.
* Customer service background within an FCA regulated environment.
* Driven with strong customer service and sales skills, and target-oriented.
* Excellent communication skills, rapport-building, listening, and empathy.
* Team player committed to excellent customer experience.
* Resilient and able to juggle multiple tasks effectively.
#J-18808-Ljbffr