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This job is with Vodafone UK, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Join Us
At Vodafone, we're not just shaping the future of connectivity for our customers - we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What You'll Do
The Internet of Things (IoT) is transforming the world around us by connecting machines, devices and objects to the internet and turning them into 'intelligent' assets that communicate. This opens up an exciting new range of possibilities for businesses - how they operate, how they grow and how they keep customers happy. Vodafone is the world's leading provider of IoT solutions.
As an IoT Business Change Manager you will be responsible for overseeing change projects that impact IoT operations to ensure successful adoption and minimal disruption. The change projects may arise due to a change in our operating model, the introduction of new systems & technology as part of our modernisation programme, customer bids or new product development. You will work with stakeholders from sales, presales, product and technology to review the change demand and determine the impact on operations. You will then define the low level process design and work with the operations teams to ensure local work instructions, knowledge articles, tools & systems are updated and relevant training is provided. You will be responsible for confirming the overall readiness of IoT operations to support the change.
In addition, you will analyse, design and implement process change to enhance the efficiency of Vodafone IoT and improve our customer experience. You will work closely with cross-functional teams to identify areas for improvement or re-design, develop solutions and drive change throughout the organisation. You will ensure that our customer journey and processes are accurately documented and regularly reviewed and that the information within them is made available in an accessible format for the wider organisation.
In this role, you will work with a wide range of stakeholders in the organisation including sales, presales, project management, technology, service desks, billing and order & logistics.
* Act as the key change contact for IoT operations ensuring that the impact of change projects on operations is understood.
* Define the low level process design for any changes that impact operations. Collaborate with operations teams to ensure successful implementation of process changes. Ensure that local work instructions, knowledge articles, tools & systems have been updated and relevant training and communications provided.
* Analyze existing business processes and the customer journey and identify opportunities for improvement to increase efficiency, effectiveness and/or customer experience
* Monitor and evaluate the effectiveness of new processes and make continuous improvements
* Develop and maintain process documentation, knowledgebases and training materials.
Who You Are
* 3+ years of experience in business change, business process management, or a related role
* Experience with process and customer journey mapping and associated tools.
* Knowledge of Lean, Six Sigma, or other process improvement methodologies is a plus
* Leadership - Proven ability to lead and guide global teams to successfully deliver business change
* Critical Thinking - Ability to analyse complex process, identify inefficiencies and develop solutions.
* Attention to detail - Ability to understand the business objective, analyse the change required within IoT operations and identify all teams, tools and processes that will be impacted.
* Customer Focus - Able to demonstrate a strong commitment to understanding and meeting the needs of customers through developing and enhancing customer journeys.
* Communication - Excellent interpersonal skills with ability to work in a collaborative manner to achieve the right outcomes for the business. Ability to challenge thinking and influence across the organisation.
Not a perfect fit?
Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
What's In It For You
Yearly bonus: 10%
Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
Charity days: 5 days/year
Maternity leave: 52 weeks: the first 13 weeks are fully paid, followed by 26 weeks of half pay
Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.
Access to: private medical, private dental, free health assessments, share save scheme
Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan
Who We Are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Business Development and Sales
* Industries
Telecommunications
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