Customer service administrator

Customer Service Administrator

£25,000-£26,208, Harrogate, 25 Days Holiday Plus Bank Holidays, Training, Development & Progression, Small Friendly Office, On Site Parking, Close to Public Transport Links.

Due to continued business growth and expansion we are looking to recruit a Customer Service Administrator for this well established innovative engineering company based in Harrogate.

The main purpose of this role is to provide excellent customer service and support to clients. You will coordinate and organise the repair and upgrade of products, dealing with costings and logistics and you will report directly to the Operations Manager.

Customer Service Administrator Responsibilities:

* To be the first point of contact for all customer enquiries
* Deal with annual service and repairs of products
* Liaise with customers, couriers and colleagues to process enquiries and orders
* Maintain and update customer product database
* Assist in processing returns
* Maintain accurate records for both customer and manufacturing databases
* Provide costings for repairs

Requirements:

1. Previous customer service experience
2. Good administration skills
3. Excellent organisational and communication skills