Join to apply for the Retail Optical Assistant role at Vision Express
4 days ago Be among the first 25 applicants
Join to apply for the Retail Optical Assistant role at Vision Express
Get AI-powered advice on this job and more exclusive features.
Role overview
As a
Role overview
As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.
Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.
Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further.
Who are we?
We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you!
Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.
Who is the perfect candidate?
* Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns
* Great communication and rapport building to translate professional terminology into language understandable to patients
* Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
* Ability to work as part of a team, with colleagues across the whole store
* The ability to work under pressure and handle challenging situations in a fast-paced retail environment
* Confidence, passion, drive and enthusiasm
* Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets
* Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.
Anything else you should know?
* Sales and performance-based bonus
* Targeted incentives
* Pension scheme
* Life Assurance - 2 x your basic annual salary
* Free eyewear annually with eligibility from day one of joining us!
* Opportunities to get involved in the OneSight EssilorLuxottica Foundation
* Discounts throughout the year for your friends and family
* Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between
* 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday
* Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan
* Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels
* Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme
* And so much more!
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Health Care Provider
* Industries
Retail
Referrals increase your chances of interviewing at Vision Express by 2x
Sign in to set job alerts for “Optical Assistant” roles.
Grays, England, United Kingdom 1 week ago
West Thurrock, England, United Kingdom 2 weeks ago
Brentwood, England, United Kingdom 3 days ago
Rayleigh, England, United Kingdom 6 days ago
Chatham, England, United Kingdom 1 week ago
Eltham, England, United Kingdom 1 week ago
Kent, England, United Kingdom 4 weeks ago
Lewisham, England, United Kingdom 1 week ago
Dispensing Optician / Deputy Practice Manager
Maidstone, England, United Kingdom £34,000.00-£35,000.00 1 month ago
Catford, England, United Kingdom 1 week ago
Shoreham, England, United Kingdom 1 week ago
Shoreham, England, United Kingdom 1 week ago
Eltham, England, United Kingdom 1 week ago
Chatham, England, United Kingdom 1 week ago
Greenhithe, England, United Kingdom 1 week ago
Swanley, England, United Kingdom 2 weeks ago
Trainee Optical Assistant (Weekends Only)
Tonbridge, England, United Kingdom 1 day ago
London, England, United Kingdom 3 hours ago
Aylesford, England, United Kingdom 22 hours ago
Chatham, England, United Kingdom 2 days ago
Chatham, England, United Kingdom 2 weeks ago
Mobile Receptionist - Manchester and Leeds
Leeds, England, United Kingdom 2 weeks ago
Mobile Receptionist - Manchester and Leeds (RNTML)
Leeds, England, United Kingdom 5 days ago
Maidstone, England, United Kingdom 1 week ago
Leigh-On-Sea, England, United Kingdom 1 week ago
Whitstable, England, United Kingdom 1 week ago
Orpington, England, United Kingdom 2 weeks ago
Sidcup, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr