Job Title: Strategic Account Manager
Homebased with frequent travel across the UK and to Serco sites Wales (Cardiff) / West Midlands (West Bromwich, Birmingham, Coventry)
£45,000 per annum, dependant on experience plus company car and benefits Full-time, permanent
Ready to make an impact?
At Serco, our ambition is to create a better future by addressing the needs of governments, authorities, communities, businesses, and citizens. This vision has driven us to build a best-in-class employment, skills, and training business, aligned with growing government commitments to employment, adult learning, and apprenticeships.
Employer engagement, skills, and training are key priorities for Serco in the UK, as we strive not only to be a leading provider but also to deliver renowned services and solutions that support our partners and training providers in achieving their goals.
Serco Employment Skills and Training (EST) offers a comprehensive, place-based employability and skills service that can be tailored to government departments, local areas, employers, and citizens.
As Strategic Account Manager youll focus on the management and growth of national high-volume accounts while leading a team of Account Managers to ensure effective employer relationships and performance outputs.
Youll be entrusted to:
Lead and grow a portfolio of national, high-volume employer accounts in the skills and apprenticeships sector, acting as the senior point of contact for all strategic queries.
Develop and implement sector-specific strategies to target key industries and employers for apprenticeship and skills recruitment, aligned with business growth objectives.
Drive the achievement of learner start and revenue targets across all skills programmes, ensuring contract compliance and maximising funding opportunities.
Build and maintain strong relationships with employers, sector bodies, funding agencies, and internal stakeholders to identify new business opportunities and secure repeat business.
Lead, motivate, and develop a team of Account Managers to deliver high-quality employer engagement, learner recruitment, and onboarding.
Monitor and report on key performance indicators (KPIs) including learner starts, employer satisfaction, and revenue generation, using data to drive continuous improvement.
Represent Serco at sector events, employer forums, and partnership meetings to raise the profile of our skills and apprenticeships offer.
Champion best practice in employer engagement, inclusive recruitment, and learner experience across the team.
Does this sound like you?
Youll be a great fit for this role if you have:
Proven experience in managing large employer accounts within the skills, apprenticeships, or training sector.
Strong leadership skills with a track record of delivering ambitious sales and learner recruitment targets.
Excellent relationship-building, negotiation, and presentation skills.
In-depth understanding of the UK skills and apprenticeships landscape, including funding, compliance, and sector trends.
Data-driven approach to performance management and continuous improvement.
Experience in developing and coaching Account Managers.
Highly organised, with strong project management and time management skills.
Qualified to NVQ Level 4 (or equivalent) preferred.
Discover all you need to keep growing Here youll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, were proud to offer clear development opportunities and the support and tools to help you seize them.
Because this is a place for you Our people are integral to everything we do. Thats why our benefits are designed to put you first:
Holidays: Up to 25 days plus bank holidays
Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
A little bit about us At Serco, were a fast-growing company, serving governments around the globe. Our work spans sectors a wide range of sectors including Justice, Immigration, Defence, Leisure, Healthcare, Transport, and Citizen Services. Were committed to delivering, improving and redesigning public services for the benefit of everyone, guided by our values of Trust, Care, Innovation, and Pride.
Our inclusive recruitment process: We see people first and foremost for their performance and potential. Were a proud holder of the Gold Inclusive Employer Standard and a Disability Confident Leader, championing fair access to employment and equal opportunities for all. As such well make reasonable adjustments from interview through to employment. As part of the Disability Confident Scheme, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Let's impact a better future, together. Apply today.
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