Client Success Manager
Are you a positive, self-motivated and personable individual, driven by delivering a high-quality service to clients?
The Company
Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions.
With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.
Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity.
The Role
Are you a positive, self-motivated and personable individual, driven by delivering a high-quality service to clients?
Our Client Success Teams will ensure the overall success of a clients relationship with Krome. Operating as small groups, the teams will closely manage a portfolio of key clients, and since these are results not revenue focused teams, they will be prioritising getting the right outcome for clients through gaining an in-depth understanding of their IT requirements and needs.
Each team will consist of Client Success Managers, Client Success Executives and Client Success Administrators, and our aim is for the teams to have a fun, close-knit mentality, ensuring a high standard of professional service and client care.
The Client Success Manager will maintain a portfolio of existing clients, putting the clients needs first and developing relationships with stakeholders within each client. As the day-to-day face of Krome in those relationships, you will be the interface for the clients to get answers, providing them with access to our various teams to help meet their business needs.
Responsibilities:
Managing a portfolio of clients and strengthening stakeholder relationships
Overseeing and successfully delivering on IT projects and closely partnering with clients to understand their new IT requirements
Providing regular reporting in the form of service reviews to ensure clients are achieving what they need
Conducting face to face reviews (quarterly, bi-annually or annually depending on the client size)
Ensuring our CRM system is kept up to date; detailing current / future projects and recording service review actions and outcomes
Developing an understanding of Kromes services and offerings to advise clients in a knowledgeable and consultative manner
Working closely with our Pre-Sales and Technical teams to organise meetings when their expertise is required by clients
Mentoring / Supporting more junior team members to ensure the success of your team
Requirements:
A minimum of 4 years experience in a similar role; Client Success, Account Management, Sales, Consulting etc
Previous experience within the IT industry is essential
A collaborative nature with engaging communication and client facing presentation skills - excellent written and spoken English essential
Client focused with the willingness to take ownership and responsibility to meet client needs
Highly personable with great team player skills the ability to interact fairly and respectfully with internal and external teams, clients, and stakeholders at all levels
Passionate about delivering a class leading service, with the ability to nurture and enhance the client experience with Krome
A positive and proactive attitude with strong problem-solving skills and the willingness to be flexible and responsive to all work and project requests in an agile environment
The ability to create comprehensive reports in a timely manner
Solid experience of MS Office applications Outlook / Word / Excel / Teams skills
MS Dynamics / CRM experience highly beneficial
Degree level education or equivalent professional experience required
This is a Monday to Friday role 9:00am 5:00pm based at Kromes HQ in Chertsey (Surrey). Once probation has been successfully completed, there will be the opportunity for flexible working.
The Package:
£40,000 - £55,000 Basic (dependent on experience), c£70,000 OTE
Benefits:
4% Employer Pension Contribution
Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)
Employee Assistance Programme
Private Medical Insurance (applicable after 5 years service)
Learning and Development Programme, aimed to support Career Progression
Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)
Long Service Recognition Awards for 5, 10, 15 years+
Complimentary Breakfast Available (8am 9am Mon to Fri)
Complimentary Tea/Coffee and Fresh Fruit Available All-day
Fully Stocked Beer/Wine Fridge for Friday After Work Drinks
Discounted Corporate Gym Membership
Cycle to Work Scheme
Shower Facilities
Free Private Car Park
Staff Break Out Room with Pool Table
Modern, Open Plan, Office Environment
Quarterly Company-Funded Social Events
Company-Funded (Voluntary) Participation in our Charity Events
Electric Vehicle Charging Points are available at our Chertsey Head Office
You may also have experience in the following: Customer Success Manager, Customer Relationship Manager, Client Engagement Specialist, Account Manager, Client Advocate, Customer Satisfaction Specialist, Account Success Manager, Client Support Manager, Customer Retention Specialist, and Customer Experience Manager, etc
REF-223 243
TPBN1_UKTJ