Ready to make a paws-itive impact in the pet world?
Join a fast-growing European InsurTech scale-up that’s reimagining pet health and insurance across Europe! Backed by leading investors with over £20 million in Series B funding, we’re on a mission to ensure every furry friend gets the care they deserve, and their owners get peace of mind.
As we prepare for our UK launch, we’re looking for a Claims Handler to join our London team. This is your chance to be part of a growing, mission-driven company from the very beginning.
This position is based in London, where we apply a hybrid work model (3-4 days in the office) with the opportunity to work from home. You’ll be reporting directly to the UK Country Manager and Head of Customer Success & Claims.
Tasks
About the role
Are you detail-oriented, empathetic, and passionate about helping pets and their owners? As a Claims Handler, you’ll ensure our customers experience seamless support when they need it most. You’ll process claims fairly and efficiently while keeping customer care at the heart of everything you do.
In this role, you will:
* Evaluate and process pet insurance claims, ensuring accuracy and fairness.
* Communicate with pet parents, providing clear updates on their claims.
* Collaborate with veterinarians and clinics to gather necessary documentation.
* Support improvements to claims processes for greater efficiency.
* Be an ambassador for our mission to provide top-tier pet care solutions.
Requirements
* Previous experience in claims handling, insurance, or a related field.
* A background as a veterinary nurse or in animal care is a plus.
* Excellent organisational skills and attention to detail.
* Pet lover 🐾
Benefits
What We Offer
Equity
* Equity share options from day one, to give every employee a stake in our success
Health & Wellbeing
* Monthly contribution toward employees’ health and wellbeing
Flexible Working
* Hybrid working model with flexibility to balance home and office work
Learning & Development
* Professional development via our in-house Learning and Development program
Equipment
* Company-provided laptop, headset, and mouse
Paid Time Off
* Generous leave policy (24 days of annual leave plus 8 UK public holidays)
Pet-Friendly Perks
* Employee discount on our pet insurance
Culture & Community
* The opportunity to be part of a dynamic company in an early growth phase
* A flexible, dynamic, and welcoming company culture
* A collaborative, international working environment
* Working on a unique product that that helps pets live longer, healthier lives
* Regular social events and team-building activities
* Chance to directly shape our journey as we grow in the UK
We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.