Role: Business Analyst – Customer Communications
Location: (Hybrid Role – 2-4 days per week in Essex area or Manchester onsite), the rest remote
Start: ASAP, likely early 2026
Duration: 6 months initially plus likely extension (inside IR35)
The Role
This is an exciting opportunity to be part of a Deloitte team supporting the delivery of a large-scale remediation programme.
Are you a strategic thinker with a flair for customer communications? Do you enjoy turning complex project change in to clear, actionable messaging that engages customers?
We are seeking a Business Analyst to join our customer communications workstream, driving communication strategies, planning and tracking activity.
You understand the power of clear communication and can translate complex changes into simple, engaging messaging.
Key Responsibilities
· Drafting, maintaining, and managing comprehensive communication strategies and plans that effectively engage external audiences, ensuring clarity, consistency, and alignment with brand messaging and market positioning.
· Tracking and analysing the effectiveness of communication activities across all channels, maintaining comprehensive dashboards, logs, and reports for both internal stakeholders and external performance insights.
· Mapping and optimising customer journeys and communication touchpoints, incorporating external market insights.
· Collaborating with Subject Matter Experts (SMEs), marketing, digital, and operational teams to ensure all external communications are accurate, actionable, compliant with relevant regulations.
· Facilitating workshops and stakeholder engagements to capture communication requirements, integrate external market feedback, and validate communication plans against strategic objectives and potential external impact.
About you
· Proven experience as a Business Analyst, ideally within customer communications, CX or marketing projects.
· Experience developing communication strategies and drafting communication plans.
· Strong documentation and tracking skills, including dashboards, logs and activity reporting.