We are seeking an enthusiastic and knowledgeable Garden Centre Assistant with a strong background in horticulture and retail merchandising to join our team. The ideal candidate will have hands-on experience with plant care, customer service, and product presentation. You'll play a key role in maintaining the visual appeal of the garden centre, supporting plant health, and delivering exceptional service to our customers.
Key Responsibilities:
Horticulture & Plant Care:
* Maintain the health, appearance, and inventory of plants through watering, pruning, feeding, pest control, and general care
* Identify common plant diseases and pests, and take appropriate action as needed
* Advise customers on plant selection, care instructions, and gardening techniques
* Receive and unpack plant deliveries; check quality and report any issues
Merchandising & Retail Operations:
* Create visually appealing displays to showcase seasonal products, promotions, and plant collections
* Rotate stock and maintain full, well-organised, and clean shelves and displays
* Assist with pricing, tagging, and signage for plants and related products
* Work with the manager to plan and implement merchandising strategies
* Support inventory counts and restocking processes
Customer Service:
* Provide knowledgeable, friendly, and professional service to customers
* Help customers with purchases, loading, and carry-outs as needed
* Handle customer inquiries and complaints efficiently and courteously
* Maintain a welcoming, tidy, and safe environment in all areas of the garden centre
* Serve customers using the tills
Qualifications and Experience:
* 1-2 years experience working in a garden centre, nursery, or horticultural retail environment preferred but not essential
* Solid understanding of plants, plant care, and garden products
* Experience in visual merchandising or retail display preferred
* Excellent communication and customer service skills
* Ability to lift heavy items and work on your feet for extended periods
* Flexibility to work weekends, holidays, and peak seasonal periods
Preferred Skills:
* Horticulture qualification (e.g., RHS, HNC, or similar) is a plus
* Forklift or pallet truck experience an advantage
* Basic knowledge of POS systems and inventory software
What We Offer:
* Competitive pay based on experience
* Staff discount on most products
* Free and discounted food
* Training and development opportunities
* A friendly and supportive working environment
* Opportunity to work in a beautiful, plant-rich setting
Job Types: Part-time, Permanent
Pay: From £12.50 per hour
Expected hours: 24 – 32 per week
Benefits:
* Company pension
* Employee discount
* On-site parking
* Store discount
Work Location: In person