Job Description We are seeking a proactive and commercially minded Credit Controller to join our finance team. Operating in the fast-paced world of food service and event supply, you will play a critical role in safeguarding cash flow, managing risk, and maintaining strong relationships with clients ranging from suppliers and venues to large-scale event organisers. This role requires resilience, attention to detail, and the ability to balance customer service with firm credit management. Manage the end-to-end credit control process across a broad portfolio of clients, including caterers, venues, event organisers, and hospitality groups. Proactively chase outstanding debts to maintain healthy cash flow, particularly through high-pressure peak trading seasons. Assess new customer credit applications, set appropriate limits, and review terms regularly to mitigate risk during seasonal demand surges. Monitor aged debt closely, escalate high-risk accounts, and implement tailored recovery strategies aligned with trading cycles. Resolve invoice queries and disputes quickly by working with Sales, Logistics, and Operations to minimise disruption during critical event delivery windows. Reconcile high-volume and multi-event accounts, ensuring accuracy across multiple deliveries, sites, and billing schedules. Produce timely debtor reports and cash flow forecasts, highlighting risks and trends specific to seasonal peaks. Support improvements to invoicing and collections processes, streamlining efficiency during busy trading cycles. Liaise with external stakeholders (e.g., insurers, legal advisors, recovery agencies) where necessary to manage overdue debts. Job Requirements Proven credit control experience within a fast-paced, high-volume industry (hospitality, food service, events, or FMCG preferred). Strong understanding of credit control principles and risk management in seasonal and project-based trading environments. Excellent communication and negotiation skills with the ability to handle sensitive customer discussions diplomatically. Highly organised with strong reconciliation skills and attention to detail. Proficiency in ERP or finance systems (e.g., SAP, Netsuite, Sage, or similar) and advanced Excel skills. Experience working with complex accounts, short payment cycles, and multi-site clients. Commercial awareness to balance client relationships with financial risk management. Job Benefits 28 days holiday allowance, plus bank holidays on top. Life cover, company pension scheme and employee assistant programme. Access to Mintago, a healthcare cash plan reimbursing the costs of dental treatments, optical and more! As a Medicash member, you can also access an online GP service as well as gym, and retail discounts. The opportunity to earn some extra cash by using our refer a friend programme. We also have fortnightly lunches and regular social activities, plus the opportunity to be involved in some of the UK’s most prestigious sporting events and festivals!