Customer Team Leader Position
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We are seeking a skilled and dedicated Customer Team Leader to join our store team. The successful candidate will be responsible for leading the team, providing coaching and training, and delivering excellent customer service.
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About the Role:
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* Friendly and thoughtful service – you will give friendly, welcoming, easy, helpful and thoughtful service every day, working in our in-store bakery often taking ownership for managing the store and handling challenging situations
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* Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
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* Make sure that the store remains safe, legal, and fully operational
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* Manage diligence checks and stock accuracy to make shopping a great experience for our customers
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* Support your store manager by deputising when they're not working and delivering a variety of HR processes
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* Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
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* Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
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Required Skills and Qualifications:
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* A genuine care for the needs of customers and members
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* The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
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* Great people skills, with the ability to build positive relationships with customers and colleagues
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* Strong organisational and problem-solving skills
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* A desire to learn, grow and develop your leadership skills
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* The flexibility to work a range of different shifts
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Benefits:
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* Full, paid training and dedicated support for your personal development and career progression
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* 30% discount on all Co-op products in-store plus 10% discounts on all other brands
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* A pension scheme with up to 10% employer contributions
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* Wagestream– a money management app giving you access to a percentage of your pay as you earn it
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* 36 days of holiday (including bank holidays, pro rata for part time colleagues)
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* Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
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* 24/7 employee assistance service
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* Rotas shared three weeks in advance and accessible on your phone
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* Cycle-to-work scheme
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Becoming a Part of Our Team:
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We want to build diverse teams and we welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. We commit to making reasonable adjustments to the recruitment process according to your needs.
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