Service Desk Associate - 6 months - Crawley- Inside IR35
We are seeking a proactive and technically skilled Service Desk Associate for a 6-month onsite contract role based in Crawley. The ideal candidate will be the first point of contact for IT-related issues, providing timely and effective support to end users across the organization.
Key Responsibilities:
* Handle service desk requests including answering calls, responding to emails, and managing ticket submissions
* Reset passwords and assist users in regaining access to systems
* Perform basic troubleshooting for minor software issues and hardware glitches
* Support configuration challenges and simple setup problems
* Respond to user inquiries via phone, email, chat, or ticketing systems
* Log and track IT incidents and service requests accurately
What You Will Ideally Bring:
* Solid understanding of IT infrastructure and common support tools
* Prior experience in a Service Desk, Helpdesk, or Technical Support role
* Technical proficiency at L1.5 level
* Excellent verbal and written communication skills
Contract Details:
* Duration: 6 months (View for Extension)
* Day Rate: Up to £135 per day (Inside IR35)
* Location: Crawley
* Start Date: ASAP