Purpose of the role is to…
* Deliver new technologies that support our mission to win F1 World Championships
* Introduce innovations to challenge conventional thinking and enhance the capabilities of the IT department
* Lead by example as a senior technical escalation point for a broad range of IT support topics
* Manage stakeholders within IT and the business while delivering complex projects
* Provide exceptional customer service consistently
THEREFORE WE NEED YOU TO…
Be skilled at…
* Troubleshooting, problem solving, and root cause analysis
* Research and analytical skills
* Prioritisation and self-management
* Design, implementation, and support of enterprise applications and infrastructure
* Support and optimization of in-house and bespoke applications
* Adapting to change and learning quickly in a fast-paced environment
Have Experience Of…
* Delivering exceptional customer service under pressure
* Operational support at a senior technical level within a medium to large enterprise
* Supporting and diagnosing enterprise WAN and LAN infrastructure
* Planning, organizing, leading, and delivering complex workloads with internal and external resources
* Working with recognised methodologies such as ITIL and Agile
* Technical experience in a dynamic environment
* Supporting junior colleagues through mentoring, training, and documentation
Demonstrate knowledge of…
* Enterprise applications, middleware, and infrastructure technologies
* Managing and deploying to cloud platforms
* Database support, administration, and optimisation
* Scripting, orchestration, and automation techniques
* Capacity, performance, and availability monitoring
* Security, vulnerability, and malware threat prevention
* Desirable - Experience in F1 or similar business
* Desirable - Testbed and simulation platforms
Hold These Qualifications…
* Degree or relevant qualifications in a technology or science subject
* Relevant certifications such as:
o Cisco Certified Network Associate (CCNA)
o ITIL v3/v4 foundation level
Be…
* Diligent with attention to detail
* Passionate about infrastructure
* Growth-minded
* Flexible and open-minded
* Team player
* Success-driven, capable of performing under pressure and overcoming challenges
* Target and deadline oriented
Success in this role will be if you… (deliverables)
* Can see the big picture and engage in hands-on technical tasks
* Manage multiple projects and stakeholder communications effectively
* Meet operational and project deadlines while maintaining quality
* Provide solutions quickly and efficiently as a point of escalation
* Encourage teamwork and knowledge sharing for personal and team development
Additional Information…
* The role requires flexibility to deliver operational and project tasks within deadlines and SLAs
* Occasional out-of-hours support may be required on a best-efforts basis
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