Resident Liaison Officer - Full Time (Temporary Contract) Location: Milton Keynes Salary: £13.00-£13.50 per hour holiday pay (approx. £14.50-£15 total) Contract Type: Full-time, temporary (until 19th December 2025) Hours: Monday to Friday, 8:00am - 5:00pm (30-minute break) Reports To: Project Manager / Site Manager / Housing Manager About the Role We're looking for a friendly, organised, and proactive Resident Liaison Officer to join our team on a large refurbishment and repair project. This is an ideal opportunity for someone with a customer service background, basic IT skills, and access to their own transport, who's looking to step into a more hands-on, community-focused role. You'll be the main point of contact for residents, helping to ensure they are well-informed and supported while works are carried out in their homes. Key Responsibilities Be the first point of contact for residents throughout the works process Communicate clearly and regularly with residents-before, during, and after works Liaise with site staff, housing officers, and contractors Help resolve any complaints or concerns with empathy and professionalism Visit residents in their homes for welfare checks and updates Keep accurate records and assist with general admin, emails, and documentation Support vulnerable tenants and help arrange alternative accommodation if needed Attend resident meetings and community consultations Promote a positive relationship between the project team and the local community What We're Looking For Essential: Background in customer service, support, or community engagement Good communication skills - both verbal and written Some IT skills - comfortable with email, Microsoft Office, and basic admin tasks Ability to travel between locations (own transport preferred) Friendly, reliable, and confident working with the public Organised and able to manage your time independently Desirable (but not essential): Experience in housing, property services, or resident support roles Multilingual abilities Familiarity with social housing or tenant rights Suitable Backgrounds May Include: Customer Service Advisors (face-to-face or phone-based) Housing Officers or Support Workers Retail or Hospitality Team Leaders Call Centre Operatives Community Support Workers Receptionists or Front-of-House Staff Teaching Assistants or Youth Workers Social Care or Voluntary Sector Staff Interested? If you enjoy working with people and want a rewarding role that makes a real impact on local communities, apply today! RG Setsquare is acting as an Employment Business in relation to this vacancy