Job Description
* Deputise for the Housekeeping Manager in their absence, ensuring seamless operations and decision-making
* Maintain high standards of cleanliness and hygiene in all areas, regularly monitoring quality and implementing improvements as needed
* Assist in controlling payroll, ensuring productivity and effective rota management in line with business needs and budgets
* Manage stock levels of linen and cleaning supplies, overseeing deliveries and maintaining secure storage
* Ensure adherence to security, privacy, and health and safety procedures, including proper key management and risk assessments
* Monitor and improve delivery of brand standards and SOPs, addressing guest feedback and resolving issues promptly
* Support recruitment, employee relations, and team welfare, including conducting appraisals and delivering departmental inductions
* Assist in team development, ensuring completion of training matrices and attending relevant meetings and training courses
* Maintain professional standards of dress code and behaviour, demonstrating courtesy in all interactions with guests, members, and staff
* Collaborate with other departments to ensure smooth interdepartmental operations and guest satisfaction
* Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain cleanliness standards
* Implement and monitor environmentally friendly practices within the housekeeping department, including proper waste management and use of eco-friendly cleaning products
* Assist in preparing and managing departmental budgets, identifying areas for cost savings and efficiency improvements
* Participate in the development and implementation of new housekeeping procedures and technologies to enhance operational efficiency
Qualifications
* 2–3 years of proven experience in a similar housekeeping supervisory role ideally within a luxury or high‑volume environment.
* Strong knowledge of cleaning standards and procedures
* Understanding of health, safety, and COSHH requirements
* Ability to lead, train, and motivate housekeeping team members
* Good organisational and communication skills
* Familiarity with housekeeping systems and operational processes
* High attention to detail and commitment to brand standards
Additional Information
What is in it for you?
* Exclusive Discounts:
o Fairmont Cheshire, The Mere, Spa and Golf discount
o Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
o 20% off food and beverage in on-site restaurants
* Colleague restaurant
* Being part of The Mere Team – our culture is unique!
* You will benefit from training and development opportunities
* Competitive salary and benefits including pension
* 28 days of holiday including public holidays
* 1-5 days service award based on length of service
* Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
* And last but not least you will get to work with a team of EXTRAORDINARY people