Customer Service Advisor - Permanent - Cambridge
Join our team as a Customer Service Advisor in Cambridge! This is a permanent, full-time role offering a unique opportunity to develop your career in local government.
About the Role
As a Customer Service Advisor, you will assist residents with a variety of queries, ranging from lost property to housing issues, in a fast-paced environment. The role involves face-to-face, telephone, email, and web chat support, with some in-person training at our Cambridge offices. The position requires resilience, empathy, and excellent communication skills, especially when dealing with customers facing difficult circumstances.
Responsibilities
1. Provide help and advice to customers with diverse queries.
2. Build relationships and take ownership of customer issues.
3. Work collaboratively with other council services to ensure a seamless customer journey.
Candidate Profile
You should be adaptable, computer literate, detail-oriented, resilient, and able to remain calm under pressure. Demonstrating initiative and a customer-focused attitude is essential.
Benefits
We offer a range of benefits including training opportunities, pension scheme, flexible working, generous leave, discounts, and more. Salary ranges from £28,624 to £31,067 per annum.
Application Process
To apply, please complete the online application form below. For internal candidates, log in via Employee Self-Serve (ESS). The closing date for applications is 05 May 2025. For an informal chat, contact Debbie Grace at 01223 458671.
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