Our hotels never sleep and our first-class customer service never stops. With a busy hotel, a lively Pub and Grill, and a buzzing health club, we are on the go 24/7. As our Night Porter, you will play a crucial role in ensuring that our customers receive exceptional service throughout the night. Working alongside the Night team, you will need to think on your feet, proactively solve problems, and support all departments. This is a varied role, involving every step of the customer journey, from check-in to preparing room service orders and serving at the bar.
Key responsibilities include:
* Resolving guest issues efficiently and positively
* Working independently and taking initiative
* Maintaining high standards of service
* Building strong relationships across departments
Work, Grow, Play! At Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver outstanding service that sets us apart. Join us and enjoy a range of benefits including:
* Complimentary health and wellness membership for you and a family member or friend worth £1,500 annually
* Discounts on overnight stays, starting from £35 with a friend, including breakfast
* Friends and Family discounted stays from £49 including breakfast
* 50% discount on food and drink at our Pub & Grill, on or off shift
* 30% discount in our Starbucks stores, on or off shift
* Excellent training and development programs, including Rising Stars and Talent Academy
* Discounts and cashback on high street brands and supermarkets
* Well-being and healthcare benefits, including mental health support and days off
* Financial wellbeing support via Wagestream
* Access to Employee Assistance Programme
* Flexible working hours
* A fun, inclusive work environment with team events
* Reward and recognition schemes, anniversary rewards
* Electric car salary sacrifice scheme
* Birthday off guaranteed
* Discounted health cash plans and sick pay insurance
* Celebratory Big People Days and community engagement initiatives
* Enhanced maternity and paternity benefits
* Company pension scheme
* Life insurance
Join us and be part of a vibrant team dedicated to delivering exceptional guest experiences!
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