Client Success Intern
Job Locations UK-Marlow | UK-London Requisition ID 20067064 Category IDeaS (a SAS company) Position Type Professional
Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.
Now we just need you!
We are looking for a Client Success Intern to join and support our Client Success team, for an initial 6-month internship. This internship would suit someone studying Business, Tourism, Hospitality, or a related field, and who is fluent in English. This internship would involve some travel to our offices in Marlow.
What you’ll be doing...
The Client Success Intern will work closely with the regional Success Managers, who serve as business-use experts for a range of hospitality revenue management solutions. This role involves helping the Success Managers by conducting system audits, monitoring system performance, and creating internal resources. By supporting these initiatives, the intern will play a key role in improving system engagement, strengthening client relationships, and driving growth opportunities in the region.
1. Become knowledgeable on IDeaS Solutions, with ongoing learning to understand new releases and functionalities.
2. Prepare data visuals, PowerPoints, and other materials for client meetings.
3. Review system configuration, outputs, and dashboards, and pro-actively identify business trends, to support clients’ business success.
4. Assist with the administrative work of Success Managers, using Salesforce.
5. Collect and organize data to detect areas for improvement within the system.
6. Manage and coordinate internally to promptly resolve user support cases.
7. Develop tools, when appropriate, to enhance operational efficiency.
8. Collaborate closely with cross-functional teams at IDeaS to drive better results.
9. Perform other duties as assigned.
What you’ll gain from this internship with us…
This internship will offer the intern valuable experiences and professional development opportunities:
10. Practical Experience: The intern will gain hands-on experience in Client Relationship Management, with opportunities to impact our business directly.Skills Development: The intern will develop key transferrable and marketable skills related to data analysis and visualization, relationship management, strategic communication, and organization.Mentorship and Networking: The intern will have the opportunity to work closely with experienced Client Success leaders and other professionals, receiving mentorship and building a network of industry contacts.Industry Insight: The intern will gain knowledge of the hospitality and hospitality-tech landscape and systems.Insight into Corporate Structures: The intern will gain a deep understanding of complex organizational structures, internal tools, and stakeholder management.
Do you qualify? You must have…
11. Current enrollment in an accredited degree program such as Hospitality, Business, Statistics, Business Tourism, Computer Science, Analytics or related industry (This can also include candidates who are about to Graduate or have just Graduated)
12. Interest in Hospitality or Hotel/Hospitality technology
13. Ability to gather, analyze, interpret, and present quantitative and qualitative information.
14. Organizational skills for managing commitments and deadlines
15. Strong interpersonal and teamwork skills
16. Excellent written, verbal, and interpersonal communication skills
17. Ability to intern with IDeaS for 6-12 months
We Support Who You Are….
As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.