Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.
The Head Office is based on-site, within The Pembroke and represents the department responsible for leading and supporting with administration of the club's daily duties.
ROLE OVERVIEW
To
support our operations and ensure seamless technology integration, we are
seeking an experienced IT Assistant to support the management of our IT
infrastructure and systems.
The IT Assistant will support the Head of IT &
Systems with managing the club’s IT infrastructure and systems, ensuring their
reliability, security, and efficiency. This role involves overseeing the
implementation and maintenance of technology solutions, supporting daily
operations, and ensuring that all systems are functioning optimally to meet the
needs of the club. You will work closely with the Head of IT to align IT
strategies with organisational goals, manage IT projects, and support the
technological needs of all departments. Your expertise will ensure that our IT
infrastructure supports the club’s operations and enhances the overall member
experience.
RESPONSIBILITIES
·
Oversee
the management, maintenance, and optimisation of IT infrastructure and systems,
including hardware, software, and network components.
·
Support
with developing and implementing IT policies and procedures to ensure data
security, compliance, and operational efficiency.
·
Management
of IT support services and 3rd party service partners.
·
Troubleshooting,
resolving IT issues and providing user IT support.
·
Oversee
IT projects, including system upgrades, installations, and integrations,
ensuring timely and successful execution.
·
Monitor
system performance and implement improvements to enhance efficiency and
reliability.
·
Ensure
the security of IT systems and data, including implementing measures to protect
against cyber threats and data breaches.
·
Conduct
regular system audits and assessments to ensure compliance with industry
standards and regulations.
·
Provide
training and support to staff on IT systems and best practices.
REQUIREMENTS
·
Minimum
of 3+ years of experience in IT administration or a related field, with experience
in managing IT infrastructure and systems.
·
Proven
experience in overseeing IT projects and managing technology solutions.
·
Strong
understanding of IT systems, networks, and cybersecurity best practices.
·
Excellent
problem-solving skills with the ability to troubleshoot and resolve technical
issues efficiently.
·
Strong
organisational skills with attention to detail and the ability to manage
multiple tasks simultaneously.
·
Excellent
communication and interpersonal skills, with the ability to support and train
staff on IT systems.
·
Proficiency
in IT management software and tools – MS Active Directory (AAD) / M365 / MS
Intune / Apple & Android service management / managing network switches.
·
Knowledge
of Hospitality / Members Clubs IT systems – CRM, HR, ePOS, Ordering systems, Event
management, Finance, CMS, etc
· Experience
within a luxury environment is an advantage.
WHAT WE OFFER
· Best-in-class
salary
· Family meal on
shift
· Industry-leading
Learning & Development opportunities
· Pension scheme –
including employer contributions.
· Annual staff award
ceremony and party
· More benefits to be
set up as we open