Details Reference number 349972 Salary £23,980 A Civil Service Pension with an average employer contribution of 27% GBP Job grade Administrative Officer Contract type Permanent Business area DBS - Director for Operations (Barring) Type of role Administration / Corporate Support Working pattern Flexible working, Full-time, Part-time Number of jobs available 9 Contents Location About the job Benefits Things you need to know Apply and further information Location Darlington, North East England, DL1 4WB About the job Job summary Whilst the roles permanent workplace is based in Darlington, DBS offer flexibility which would allow the successful candidate to work remotely for a proportion of their contractual hours, with an expectation the postholder would visit Darlington (DL1 4WB) with accordance of the needs of the organisation. Therefore, applications from candidates who reside in a non-typical geographical commuting distance to Darlington are welcome. Whilst flexible and remote working is accessible, the base location is Stephenson House, DL1 4WB. The cost of travel to commute to the base and the cost of accommodation if required, sits with the successful candidate. To provide administrative support to DBS staff in Barring & Safeguarding. You will work as part of a dynamic team preparing and responding to correspondence, making and receiving telephone calls to customers and stakeholders and providing administrative support such as maintaining databases. You will work in accordance with DBS policies and procedures and within agreed time frames. To carry out general administrative duties in support of teams across all areas of the business. Undertaking duties such as (but not limited to): Provide a range of administrative support for casework progression and safeguarding Answering a range of internal and external customer queries via e-mail, telephone and post Word processing / database managements Record incoming and outgoing correspondence accurately, linking to the appropriate department Scanning documents Information gathering via stakeholders Redacting / anonymising personal information from documentation Ensure correspondence is managed promptly and effectively and ensure that necessary records are created and contain accurate and appropriate information Manage databases of information for the appropriate team and highlight areas where action is needed Issue routine correspondence and papers, ranging from letters to individuals through to sharing identified information with stakeholders Working with colleagues to monitor and maintain guidance and procedures, updating where necessary Reply to correspondence, make, and answer telephone calls to / from internal staff and external partners Take responsibility for prioritising and managing own workload Liaise with colleagues across multiple sites Person specification Essential Criteria Good verbal and written communication skills Manage your own workload effectively Must be experienced in Microsoft Office Word and Excel Desirable Criteria Ability to use records management systems and PowerPoint would be an advantage Previous experience working in a frontline customer contact role. Behaviours We'll assess you against these behaviours during the selection process: Delivering at Pace Managing a Quality Service Working Together Benefits Alongside your salary of £23,980, Disclosure & Barring Service contributes £6,474 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. The DBS offers a number of excellent benefits for its employees. These can include: Generous annual leave entitlement Excellent maternity, paternity and adoption schemes (after a qualifying period) Commitment to the health and wellbeing of our employees Employee Assistance Programme Flexible working opportunities Eyecare voucher scheme Occupational Health Service including referrals for counselling and physiotherapy 24/7 Counselling and Wellbeing Service A Civil Service Pension with an average employer contribution of 27% The DBS vision and purpose is to make people safer by being a visible, trusted and influential organisation, providing an outstanding quality of service to all our customers and partners, where our people understand the important safeguarding contributions they make and feel proud to work here. To do this, the DBS is committed to being an employer that is able to attract, develop, retain and engage diverse talent that is representative of the communities we serve, and to be an organisation providing outstanding service to all our existing and new customers, who are diverse and have a range of different needs. We want all our staff to be able to bring their whole self to work. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. This vacancy is using Success Profiles, and will assess your Behaviours. The recruitment process is made up of 2 stages, a Behaviour/Experience sift process, followed by an interview. To apply for this role please provide a suitability statement of up to 250 words, stating how you meet all essential criteria and any desirable criteria set out in the job description, along with your suitability to the role. You will be also asked to provide behaviour examples for the below: Delivering at Pace Managing a Quality Service Working Together If a large number of applications are received, the sift my be conducted on the Suitability statement and the lead behaviour: Delivering at Pace. Candidates who fail to meet the minimum pass score for the Suitability Statement and lead behaviour will not have the remaining behaviours scored and will therefore only receive a sift score for their Suitability Statement and lead behaviour. We will assess you against these behaviours during the interview process: Delivering at Pace Managing a Quality Service Working Together Strengths will also be utilised at interview. A merit list may be held for a period of 12 months from which further appointments can be made. The following timetable outlines indicative dates. Please note, these dates may be subject to change without prior notice. Closing Date: 7th May 2024 10:00am Sift will take place week commencing: 6th May 2024 If your application is successful at sift stage, you will be invited to an interview week commencing 20th May 2024 This interview will be facilitated via Teams video. Whilst we will endeavour to provide some flexibility with regards to dates wherever possible, it is unlikely that we will be able to offer an alternative date once an appointment has been scheduled. Feedback will only be provided if you attend an interview. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service