We are currently partnering with a rapidly growing MGA to recruit a Business Operations & Change Lead. The successful candidate will be playing a key role in driving operational effectiveness and sustainable improvement within a dynamic MGA. Responsible for identifying, designing, and implementing process improvements across people, processes, and technology.
Responsibilities include but are not limited to:
* Partner with operational teams and stakeholders to identify inefficiencies and improvement opportunities; develop strong business cases.
* Recommend and implement changes like automation, standardisation, system upgrades, or offshoring; prioritise high-impact, low-complexity initiatives.
* Analyse current processes across onshore and offshore teams; lead workshops and interviews to document workflows clearly (e.g., SIPOC, BPMN).
* Define and document future “to-be” process states with clear rules and ownership.
* Collaborate with partners to ensure service delivery, SLA compliance, and process maturity; support embedding continuous improvement.
* Deliver small to medium change projects with measurable gains; maintain business casesPir, benefits tracking, and lessons learned.
* Manage Business Continuity and Disaster Recovery plans; establish feedback loops to monitor change effectiveness and sustainability.
The ideal candidate should have:
* Strong business analysis background with proven experience in process improvement/change within the UK insurance market.
* Prior experience working in or with an MGA (Managing General Agent) or similar environment.
* Exposure to RPA, workflow automation tools, or low-code platforms.
* Lean, Six Sigma, or other continuous improvement methodology training/certification.