An exciting opportunity has arisen for a motivated and customer-focused leader to join our Customer Success Team within the Cloud division. This role is pivotal in ensuring customer satisfaction, revenue retention, and business growth across our cloud solutions while fostering long-term relationships with assigned customers and leading a high-performing team.
What your role as a Customer Success Team Manager will involve:
* Leadership & Strategy: Oversee a team of Customer Success Account Managers, driving engagement, retention, and revenue growth while ensuring best-in-class customer experiences.
* Customer Advocacy: Serve as the cloud business expert and main point of contact for all Ingram Micro Cloud vendor offerings, such as Microsoft, Google, AWS, and more.
* Account Growth: Develop and implement strategic initiatives for account retention, renewal, and upsell opportunities.
* Team Development: Mentor, train, and support Customer Success Account Managers, helping them achieve their full potential while aligning with company goals.
* Expert Knowledge: Foster expertise in key cloud practice areas such as Cybersecurity, Collaboration, Productivity, or IaaS, ensuring customers receive tailored solutions.
* Cross-functional Collaboration: Work closely with sales, platform success, and support resources to enhance the customer journey.
* Voice of the Customer: Provide business feedback to vendor management, finance, and leadership teams to influence future growth strategies.
* Operational Excellence: Continuously develop and share best practices to improve customer experience and overall team performance.
To set you up for success, we are looking for the following skills and experience:
* Proven leadership experience in customer success, account management, or sales, with a track record of mentoring teams and driving revenue growth.
* Expertise in cloud technologies and vendor solutions such as Microsoft, Google, and AWS.
* Knowledge of cybersecurity is highly valued.
* Ability to manage multiple accounts and build collaborative partnerships across different tiers of an organization.
* An adaptive and solution-focused mindset with strong communication and negotiation skills.
* Willingness and ability to travel up to 25% of the time.
* Proactive approach to handling customer escalations and ensuring long-term success.
We Are Ingram Micro
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.
Through Ingram Micro Xvantage, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.
Make an application to join the team!
None of this is achievable without great people with complete customer focus. Our team is as much about our people as it is about our customers and business partners. We want leaders with a strong desire to succeed.
We offer a competitive salary, commission, and market-leading incentives, alongside clear career development opportunities. You will receive full training on the products you will be specializing in and gain access to a world-leading catalog of technology-based learning.
If this sounds like the opportunity for you, please apply by sending a copy of your most recent CV.
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