Job summary
Currently we are looking for someone to work 25 hours per week, Monday to Friday, we are offering the following work patterns of either: Monday 08:00 - 13:00 or 13:30 - 18:30 and Tuesday to Friday 13:30 - 18:30, but also ask that cover be provided for holiday and sickness where needed. Due to the changing nature of the business additional hours may be available in the future.
Main duties of the job
We are currently looking for someone who can provide a high quality and responsive reception service to our patient population, ensuring that the reception runs efficiently and in accordance with the practice requirements.
1. To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming.
2. To answer telephones promptly ensuring that all in-coming lines are covered at all times.
3. To comply with the practice procedure for the registration of new patients, temporary patients, private patients and those seen as emergency or immediately necessary.
4. To comply with practice protocol for the collection of results from the hospital on a daily basis and advise patients of any action/advice requested by the GP.
5. To follow practice procedure regarding letters that arrive at the surgery either externally by post or internally from the hospital.
6. To comply with the protocols in place at the practice for the scanning/indexing and workflow of correspondence.
7. To comply with all relevant practice procedures, regulations and protocols and to maintain confidentiality at all times with particular reference to patient records.
8. To liaise with the Office Manager and/or Practice Manager when required and follow instructions from them when necessary.
9. To undertake any other duties as deemed appropriate by the Practice.
About us
Benefits:
10. Company events
11. Company pension
12. On-site parking
13. Store discount
Schedule:
14. Monday to Friday
Supplemental pay types:
15. Bonus scheme
Job description
Job responsibilities
We are currently looking for someone who can provide a high quality and responsive reception service to our patient population, ensuring that the reception runs efficiently and in accordance with the practice requirements.
16. To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming.
17. To answer telephones promptly ensuring that all in-coming lines are covered at all times.
18. To comply with the practice procedure for the registration of new patients, temporary patients, private patients and those seen as emergency or immediately necessary.
19. To comply with practice protocol for the collection of results from the hospital on a daily basis and advise patients of any action/advice requested by the GP.
20. To follow practice procedure regarding letters that arrive at the surgery either externally by post or internally from the hospital.
21. To comply with the protocols in place at the practice for the scanning/indexing and workflow of correspondence.
22. To comply with all relevant practice procedures, regulations and protocols and to maintain confidentiality at all times with particular reference to patient records.
23. To liaise with the Office Manager and/or Practice Manager when required and follow instructions from them when necessary.
24. To undertake any other duties as deemed appropriate by the Practice.
Person Specification
Experience
Essential
25. Customer Service experience
Desirable
26. Experience of working in a GP practice
Knowledge and skills
Essential
27. Good interpersonal and communication skills
Desirable
28. Basic IT skills
Qualifications
Essential
29. GCSE grade A to C in English and Maths
Desirable
30. N/A