**Job Title:** IT Support Specialist
Job Summary:
The role of an IT Support Specialist is to provide technical assistance and troubleshooting services for a variety of hardware devices, including PCs, laptops, tablets, printers, and peripherals. This involves traveling to customer sites to diagnose and repair technical issues, as well as providing support services for software installations and configurations.
Responsibilities:
* Travel between customer sites to provide on-site technical support services
* Provide technical assistance for a range of hardware devices, including PCs, laptops, tablets, printers, and peripherals
* Install and configure software as per customer requirements
* Perform on-site installations and troubleshooting on a wide range of products in a software or hardware environment
* Obtain/maintain vendor certifications as required by the company to perform the role
* Follow documented procedures and provide constructive feedback for continuous improvement
* Adhere to safety and electric static discharge (ESD) precautions
* Complete all relevant documentation and provide quality updates as required for each site visit
* Participate in the on-call rota, which includes mornings, evenings, and weekends
Requirements:
* Experience with installing, troubleshooting, and fixing a variety of hardware devices, including end-user computing, PCs, laptops, tablets, printers, and peripherals
* Ability to install and configure software as per customer requirements
* Relevant and current vendor certifications, such as Dell, Lenovo, IBM, and HP
* Good understanding of hardware maintenance and break-fix
* A full UK driving licence
* Essential to obtain/hold UK security clearances, such as SC and NPPV3, as required to attend external and varied customer base
Essential Attributes:
* Quality-focused with excellent attention to detail
* Capable of working independently and remotely on a wide range of products
* Methodical and quality-minded with a right-first-time approach to all work but able to recognise when to request support
* Passionate, professional, with a 'can-do' attitude who works on own initiative or as a team towards agreed common goals
* Results-oriented with a track record of success for achieving and exceeding goals
* Physical strength and dexterity to carry IT equipment and work in awkward or tight spaces
Benefits:
* Life assurance
* Competitive contributory pension
* Private medical insurance
* Enhanced maternity pay
* 25 days holiday + bank holidays
* Option to buy additional holiday
* Dental insurance
* Season ticket loan + additional perks
About Us:
We're a leading provider of IT solutions, committed to delivering exceptional service to our customers. Our team is passionate about technology and dedicated to helping businesses succeed. If you're looking for a challenging and rewarding career in IT, we'd love to hear from you!