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Director of Customer Services - Housing, Cardiff
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Client:
New Street Consulting Group (NSCG)
Location:
Cardiff, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
10.06.2025
Expiry Date:
25.07.2025
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Job Description:
Phoenix Community Housing, a not-for-profit housing association based in South London that employs approximately 260 staff and owns and manages around 7,800 homes, is recruiting a Director of Customer Services, reporting to the Chief Executive. The successful candidate should have experience in developing and delivering high-quality and cohesive housing, neighbourhoods, and resident management services. The role will have strategic responsibility for a range of services, including customer contact, complaints, housing management, estates, income, home ownership, financial wellbeing, and resident involvement.
Phoenix was the first resident-led housing association in London and was awarded the top C1 consumer rating following a regulatory inspection in June 2024, reflecting its approach to delivering high-quality homes and services and the strength of resident involvement in decision-making. The Director of Customer Services will be responsible for a programme of continuous improvement, implementing strategies that leverage new technologies and are informed by resident feedback.
They are looking for an authentic, approachable, and collaborative leader with experience managing a large team (the directorate comprises approximately 120 staff), who can bring new ideas, focus, and energy.
This is an exciting opportunity to join a truly resident-led and community-focused housing association with a proven track record of delivering high-quality services.
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