Job Description
This dynamic role involves managing the end-to-end process of claims administration, serving as a primary point of contact for valued clients and customers. The ideal candidate will possess exceptional organisational skills, attention to detail, and a strong commitment to maintaining customer satisfaction. This role encompasses a diverse range of responsibilities, including:
* Manage the entire process of claims administration from initial contact through to all-party liaison and administration.
* Maintain accurate records of customer interactions, jobs, and feedback.
* Prepare and send job confirmations, invoices, and other necessary documentation.
* Track job progress and follow up with the team to ensure completion within deadlines.
* Effectively address and resolve queries and complaints – escalate to team lead where appropriate.
* Handle emergencies with poise and efficiency.
* Liaise with customers and the team to find solutions quickly and minimize disruption.
* Maintain professional communication with customers, insurers, and colleagues.
What We're Looking For
* A dedicated Claims Administrator with a proven track record of excellence in previous roles.
* A problem-solving mindset and ability to handle challenges efficiently.
* An enthusiastic and confident individual with exceptional written and verbal skills.
* Excellent communication skills, with the ability to work under tight and busy timescales.
* A team player who excels in a collaborative environment, contributing to shared goals.
* A proactive learner with confidence to achieve success.
What's In It For You?
* A competitive salary based on experience.
* A comprehensive onboarding and induction programme.
* Continual personal and professional development opportunities.
* A supportive and friendly working environment.
Interested applicants should apply online or forward their CV’s to Craig Dyson at Exchange Street Claims / Job Ref: CD250. For all other vacancies, take a look at our website - exchange-street.co.uk