We are currently recruiting for a new Service Advisor to help us at our BMW branch in Inverness.
We offer
* 33 days' holiday allowance with room to grow
* Generous retail discounts
* Private healthcare
* Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
* Pension scheme
* Maternity and paternity packages
* Opportunities for training and progression
* And much more
Hours
Full time: Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm
About the role
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We're looking for an articulate, warm communicator who can give our customers the star treatment - whether it's first thing on a manic Monday or last thing on a Friday afternoon. This customer facing role will be a great fit for someone who's already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties
* Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
* Liaising with the workshop and bodyshop to progress work through the system
* Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
* Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
* Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
* Maintaining customer records such as vehicle details and service histories accurately and efficiently
* Maintaining knowledge of aftersales products and services, upselling where appropriate
* Making sure the customer database is updated and accurate at all times
Essential skills
* A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
* Demonstrable computer literacy and knowledge of IT systems and applications
* The ability to multi-task and be highly adaptable within a busy environment
* Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
* Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
* Able to prioritise your workload
* Ability and willingness to work within defined processes and guidelines
* Good core administration skills to accurately capture customer details to the required standards
* A full UK driving licence
Nice to have (but not essential)
* Experience of upselling products or services
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
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