IT Service Desk Analyst - London - 12 Month Fixed Term Contract - £35,000 per annum
**Hybrid Working** - 3 days in the office 2 from home
A fantastic opportunity has arisen for an IT Service Desk Analyst to join our London based global law firm on a 12 month fixed term contract basis.
Key Responsibilities
* Act as the initial contact for all incoming IT queries via phone, email, and ticketing system
* Prioritise and log tickets accurately, including actions and resolutions
* Troubleshoot incidents and fulfill service requests following defined processes
* Escalate complex issues when needed, collaborating with 2nd/3rd line teams
* Communicate effectively with stakeholders across the business
* Share knowledge within the team and champion tech engagement internally
* Act as a tech ambassador, promoting high standards of support
What You’ll Need
* Strong customer service mindset with the ability to explain tech to non-technical users
* Proficiency in Microsoft Windows 10 and Office 365
* Experience with key technologies such as:
* Active Directory, Azure, Exchange Online
* Networking (DNS, DHCP), Intune, SCCM
* DMS (iManage Cloud), PMS (Aderant), CRM (Interaction)
* Mobile device support (iOS/Android), Remote access (AOVPN), MFA tools
* Printer support, Call manager systems (Cisco/MS Teams/Nimbus), Mimecast
* Experience working within a law firm is essential
IT Service Desk Analyst - London - 12 Month Fixed Term Contract - £35,000 per annum