Reference OTRDG220425 Products Laboratory Diagnostics Equipment Customers Hospital Labs Location West Midlands Package £68,800 basic salary plus 12% bonus, Car or £8400 allowance excellent pension, healthcare and excellent corporate benefits package
The Company:
1. This is a fantastic opportunity to join the engineering team of a global leader in healthcare diagnostics.
2. With an innovative and pioneering approach to technology and a continuous commitment to research and development, they are very highly regarded in the industry.
3. As a multiple award winning organisation and a great place to work.
4. Fantastic personal and career development.
The Role of the Technical Manager
5. Based in the West Midlands, you will lead a team providing frontline support, account ownership, implementation, technical and systems support, and administration. The team also handles troubleshooting, fault ownership, proactive support using digital tools, and preventative maintenance
6. Accountable for the successful delivery of relevant service offerings and requirements across the region and beyond.
7. Ensure core service activities are conducted efficiently and productively while managing associated operational costs within the team.
8. Collaborate with peers and key stakeholders to ensure seamless "sales-service" alignment and a differentiated customer offering/solution.
9. Ensure Technical Services has the right people, in the right place, with the right skills, capabilities, and competencies.
10. Attend customer review meetings to outline key achievements and objectives attained.
Benefits of the Technical Manager
11. £68,800 basic salary
12. Plus 12% bonus,
13. Car or £8400 allowance
14. Excellent pension,
15. Healthcare and
16. Excellent corporate benefits package
The Ideal Person for the Technical Manager
17. Degree educated in a life science subject or equivalent.
18. Thorough and up-to-date understanding of the IVD industry.
19. Solid experience in implementing best-in-class laboratory practices.
20. Experience in a line management role or the ability to demonstrate line management skills.
21. Strong analytical skills and ease in working with technical, scientific, and numeric information.
22. Ability to provide effective support for pathology laboratory solutions.
23. Self-motivated with strong troubleshooting skills, ownership, and pride in your work.
24. Ability to drive new innovations and train and develop others.
25. Resilient and tenacious, able to strive under pressure and work effectively as part of a close-knit team in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines