The Copthorne Tara Hotel London Kensington is looking forGroupReservations Executive who will maximise revenue opportunities in the areas of group reservations, by driving sales leads and increasing conversions. The Group Reservations Executive will interact frequently with Guests and customers with the intention of earning repeat and expanded business.
Group Reservations Executive key responsibilities:
Receive and convert incoming enquiries to achieve targets and maximize revenue
To be fully conversant with the Opera system and to apply it to individual and group reservations
To have a comprehensive understanding of the departmental telephone standards and that calls are answered and handled in a timely manner in accordance with departmental standards
To provide a courteous, co-operative and professional service to clients and all departments in the Hotel at all times
Create groups in the systems, and enter all relevant important information
Draw up contracts for groups
To complete the arrivals check, ensuring all bookings are entered in to the system and have all the necessary details including payment methods and back-ups, to ensure there are no issues upon check in
To follow up on traces on a daily basis and action them accordingly
To ensure cancellation policies are followed and deposits are taken correctly
Ensure accuracy of reservation market codes according to company guidelines
To positively contribute towards departmental and hotel targets, objectives and budgets
Build strong relationships with customers to fully understand their needs
Arrange and carry out Hotel show rounds
Ensure the complete administration and execution of all planned group arrivals
What are we looking for?
A Group Reservations Executive serving Millennium & Copthorne brand is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Good organisational and administration skills
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Confident telephone manner
High level of IT skills
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems OPERA
Demonstrated previous experience working in the Reservations or Front office department
For you
We offer a benefits package including :
Social Events, Wellbeing and Team Activities
Training and development
Cash Health Plan cover option available
Apprenticeship/Placement opportunities
Career development and salary reviews
Interest free Season Ticket Loan Scheme
Uniform (Laundry / Dry Cleaning for Uniform)
Meals Provided on Duty
Length of Service related holiday scheme
Eye Care Vouchers
Employee Discounted Accommodation and F&B
Life Assurance
Recommend a Friend Scheme
and many more.
As well as real opportunities to develop and gain promotion within the industry.
About the Hotel
The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes walk to High Street Kensington Underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior and Club accommodation. Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments.
Guests can sample the authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant& Bar or relax in our tea lounge.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into four collections: Lengs Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.
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