About the University
The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference.
Experience the pride of being part of a select group one of only four universities in the south‑east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, we proudly rank among the top 140 universities globally in the Times Higher Young University World Rankings.
Ambition, Responsibility and Openness drive our every endeavour. Join our esteemed institution with a proven track record of success, and where dedication to excellence is key. We want people to make their mark in a professional community that truly values people, innovation, and achievement.
The Role
Are you passionate about cutting‑edge Audio Visual technology and delivering exceptional IT support? Do you thrive in dynamic environments where innovation, collaboration, and problem‑solving are at the heart of what you do? If so, we would love to hear from you.
We are looking for a Senior Service Delivery Specialist (AV) to join our Service Delivery team and play a key role in shaping the future of AV and IT services across the University.
About the Role
Reporting to the Service Delivery Manager, you will be a senior member of the Service Delivery team, providing high‑quality IT and AV support to staff and students across the University.
You’ll support users through telephone, remote, and deskside assistance, ensuring smooth delivery of all University IT systems and services. Beyond the day‑to‑day support, this role offers the opportunity to influence the strategic direction of AV technology across campus, helping create innovative learning and collaboration spaces.
You’ll also play a key part in delivering projects within the University’s Digital Transformation Plan, working with stakeholders to implement forward‑thinking solutions that enhance teaching, learning, and collaboration.
What You’ll Be Doing
* Work closely with the Estates Department to lead AV input into new builds and building refurbishment projects
* Deliver expert AV knowledge through multiple channels
* Ensure learning and collaboration spaces are equipped with modern, future‑ready AV technology
* Collaborate with internal teams and external partners to deliver innovative solutions
* Manage and resolve issues using ITIL processes including Incident, Problem, Service and Change Management
* Help define and implement the University’s AV strategy and vision
* Provide training and guidance on key software and AV tools where there is customer demand
* Contribute to strategic initiatives within the Digital Transformation and Estates Master Plans
This position is working on‑site only, so we are unable to support hybrid working for this appointment. The interviews are currently anticipated to be held on 16 April 2026.
Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience:
* Competitive salary, including incremental progression within your scale.
* Generous leave entitlement of 3235 days a year, plus bank holidays, and an additional Christmas closure.
* Family‑friendly policies supporting flexible working.
* Staff discounts and loyalty schemes.
* Staff car parking and discounted public travel.
* Excellent training and development opportunities.
* Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.
* Discounted learning.
* Start‑up business mentoring from expert entrepreneurs via our Entrepreneurs in Residence programme.
* The perks don’t stop there – click apply for further information on My Reward and Benefits
UKVI Statement
Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it.
ED&I Statement
We are committed to upholding the University’s values of being ambitious, open and responsible, in an inclusive working environment that promotes dignity and respect.
Please note that this vacancy may be closed earlier than advertised, so early applications are advised.
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