Join to apply for the Manager, SMB Sales role at Mews
Join to apply for the Manager, SMB Sales role at Mews
It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.
We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole...
About the role
First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distill it down to a job description (which we do because this is a job description), it would be this:
As Manager of SMB Sales for the UK region, you will lead a team of high-performing, full-cycle Sales Managers focused on driving growth in the Commercial segment. This is a strategic and hands-on leadership role where you will empower your team to excel across the entire sales funnel, from outbound prospecting to closing deals. You will be responsible for ensuring daily operations run smoothly while fostering a proactive, performance-driven culture. Through clear direction, operational excellence, and a passion for coaching, you will help your team exceed their goals and develop into the next generation of sales leaders. You will step in where needed, champion new ideas, and drive continuous improvement.
Your mission, should you choose to accept it:
* Oversee daily operations of the SMB UK Sales team, providing clear priorities and support
* Own monthly and annual quota attainment, instilling a proactive hunter mentality that fuels Commercial-segment growth.
* Develop the next generation of Commercial talent by coaching, mentoring, and performance-managing a high-performing SMB team.
* Track and act on performance metrics and Commercial SLAs, creating accountability and continuous improvement.
* Ensure the team promptly and effectively responds to all inbound leads, referrals, and enquiries by establishing clear routing rules, enforcing strict response-time SLAs, and equipping reps with the necessary enablement tools.
* Safeguard CRM hygiene by setting rigorous data-governance standards, automating routine checks, and training the team on consistent, accurate process compliance.
* Represent Mews at international conferences and events, cultivating partnerships and reinforcing our reputation for innovation.
* Champion operational excellence: adopt (and, when needed, refine) processes, procedures, and policies to guarantee consistently high service levels.
* Identify and lead process improvements, collaborating cross-functionally to bring them to fruition.
* Manage onboarding and ramp-up of new team members, ensuring every hire reaches full productivity within the defined timeline.
You’ll be a great fit if you bring a few of the below with you
* Fluent in English, with deep regional expertise and a strong presence in the UK market.
* Proven track record as a quota-carrying SaaS sales professional, managing the full sales cycle from outbound prospecting to closing.
* Successful sales leader with a history of guiding SMB reps, building outbound pipeline, and converting inbound demand into revenue.
* Operationally excellent: a power user of Salesforce, accurate forecaster, and architect of impactful cadences including 1:1s and deal reviews, while consistently upholding SLAs and CRM best practices.
* Talent builder: recruits, onboards, and rapidly up skills new hires with a repeatable coaching playbook.
* Inspiring, customer-focused leader who fosters a high-performance culture built on motivation, accountability, and advocacy for the customer voice.
* Adaptable, organised, and outgoing, energised by innovation and represent Mews at international events
* Previous experience in hotel sales or hospitality software is a nice to have, not a must-have.
What’s in it for you?
Did you know that Mews was named the Best PMS of 2025—for the second year in a row—and has previously been recognized as the Best Place to Work in Hotel Tech for two consecutive years? Now you do! While much of this success is thanks to our incredible team, part of it is also because of the fantastic perks we offer. Beyond working alongside amazing colleagues and tackling exciting challenges, you’ll enjoy:
* Participation in the Company shares program
* Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave.
* (No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews)
* Curiosity is part of our DNA - we’re bold, edgy, and never afraid to blaze new trails. EDGE is how we bring that spirit to life for our people. So, how do we get our EDGE at Mews?
* Once a month, we carve out protected time to Explore, Develop, Grow, and Elevate - time to focus on yourself, your growth, and your future. Because when we grow, we thrive. EDGE is an opportunity to step outside of the day-to-day, leaning into your curiosity, and build the skills that keep you - and all of us - future-ready.
* Flexible Benefits via the ThanksBen platform
* Unlimited paid holiday (no, this is not a typo)
* Remote/flexible working (we're 100% hybrid-proof, but we cannot hire from anywhere in the world unfortunately, so feel free to reach out and check with us!)
* Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy)
* Regular team events and socials
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Industries
Software Development
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