Job Description
Dahlia Recruitment - Life Sciences are working in partnership with a rapidly growing Global Medical Device company. Due to continuing growth and increasing demands within the UK market we are recruiting a field service engineer with experience in Endoscopy to join our highly successful service team. The role will cover surrounding areas of Manchester, Derby and and occasional travel to parts of East Midlands
This role will have primary responsibility for the service, maintenance and in-field customer experience for both the current and future install base.
SPECIFIC RESPONSIBILITIES & ACCOUNTABILITIES:
Delivery of all technical service support in a customer-focused, efficient, and profitable manner to increase customer satisfaction, loyalty, retention and to exceed their expectations.
Ensure all Technical Service Support activities support and strengthen the strategic and commercial growth objectives of the organisation.
Meet the key performance indicators as set to determine and improve the effectiveness of all technical service support activities.
Manage the end-to-end complaint handling documentation, service records, & reports.
Analyse causes of complaints upon receipt of returned devices.
Oversee the repair & test returned medical devices distribution network.
Responsible for the return, recertify, & reissue medical devices for eval...