Customer Success & Sales Support Co-Ordinator
Check out the role overview below If you are confident you have got the right skills and experience, apply today.
£35,000£40,000 Basic OR Salary Match Scheme
Executive Assistant | Business Support |Packaging/ Customer Service Management | Operations Coordination | Office Management | Sales Administration | Print |
Join a Growing, People-First Business with 40 Years of Success
This established family business has been successfully trading for over 40 years and continues to grow year after year. Following an innovative rebrand, they are now achieving impressive 2025% annual growth within the expanding sustainable packaging sector.
Their innovative packaging solutions help customers stand out on increasingly crowded shelves, whilst their honest, customer-first approach has helped them build an outstanding reputation in the marketplace. With a 97% Feefo 5-star rating and more than 441 reviews, customer service is genuinely at the heart of everything they do.
Due to continued expansion, they are now looking to recruit a Customer Success & Sales Support Co-Ordinator to play a key role within the business.
The Role
This is a newly created, multi-faceted role sitting right at the heart of a busy, ambitious and customer-focused company.
Combining elements of Executive Assistant, Business Support, Customer Service Management, Operations Coordination, Office Management and Sales Administration, this opportunity would suit an organised and commercially minded individual who enjoys variety, responsibility and helping a business operate smoothly.
Working within the print and packaging sector, you will support the sales team and wider business by ensuring customer communication, sales administration and internal processes are managed professionally, accurately and on time.
Responsibilities will include:
* Supporting the sales team with administration and coordination
* Managing customer communication and follow-up activity
* Helping improve internal systems and processes
* Keeping projects and tasks moving efficiently
* Supporting customer service management activities
* Ensuring exceptionally high customer service standards
* Becoming a trusted go-to person within the business
No two days will be the same, making this an ideal opportunity for someone who enjoys keeping multiple plates spinning whilst remaining calm, organised and solutions-focused.
The Person
We believe cultural fit is the single most important factor in recruitment, which is one of the key reasons the company has virtually no staff turnover.
The successful candidate will likely be:
* Highly organised and proactive
* Honest, dependable and hard-working
* Customer-focused and commercially aware
* Calm under pressure with strong attention to detail
* Comfortable managing multiple priorities simultaneously
* Someone who enjoys creating structure and improving processes
Most importantly, we are looking for someone with a strong work ethic, a positive attitude and a genuine desire to help both customers and colleagues succeed.
This opportunity would particularly suit someone looking to build a long-term career within a stable, growing and supportive business. xsngvjr
Why Join?
* Established and financially secure family business
* 2025% year-on-year growth
* Strong people-first culture
* Profit share scheme
* Sustainable and expanding sector
* Friendly and supportive working environment
* Genuine long-term career opportunity
* Opportunity to play a key role within the business
If you are looking for a varied and rewarding opportunity where you can genuinely make a difference within a highly respected and growing business, we would love to hear from you.