Patient Services Manager | Spire Parkway Hospital | Competitive Salary plus Excellent Benefits | Solihull | 37.5 hours per week.
Role Purpose:
1. To provide an efficient administration service within receptions, outpatients, ward clerks and medical secretaries/records for all sites associated with Parkway Hospital, and to manage staff and processes within established policies and process
2. To ensure an exemplary level of customer service is upheld in the provision of services to patients, consultants and the hospital team.
3. To effectively manage the administration pathway through the hospital across receptions, outpatients, ward clerks and medical secretaries/records, including the management of admin resources
4. To manage the delivery of all associated administration processes to ensure corporate and regulatory requirements are met.
5. To provide (where required) line management support to the business administration function
Who we're looking for
6. Proficient IT and organisation skills
7. Educated to GCSE in Maths and English or equivalent
8. Previous relevant experience in an Administrative support role
9. Experience of working independently and on own initiative working with deadlines team
10. Working customer facing
Desirable
11. Experience in a hospital environment
Working Hours: 37.5 Contract Type: Permanent Benefits We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
12. 35 days annual leave inclusive of bank holidays
13. Employer and employee contributory pension with flexible retirement options
14. ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
15. Free Bupa wellness screening
16. Private medical insurance
17. Life assurance
Our Values
18. We are extremely proud of our heritage in private healthcare and of our values as an organisation:
19. Driving clinical excellence
20. Doing the right thing
21. Caring is our passion
22. Keeping it simple
23. Delivering on our promises
24. Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.