Overview
Proud to serve. Proud to keep justice going.
Our Team Leaders play a critical role in helping deliver justice, this role will enable you to demonstrate and develop your leadership skills. You are responsible for making sure your team deliver excellent administrative support and customer service to service users, judiciary and management.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales, along with non-devolved tribunals in Scotland and Northern Ireland.
Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Leading your team, you will provide outstanding service to all our users, delivering on your area of work against local, regional and national priorities. As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate them to succeed; creating a sense of purpose, recognising successes and managing performance to deliver results and achieve business outcomes. You will be able to develop effective working relationships with key stakeholders, including the judiciary.
Essential knowledge, skills and experience
* Ability to lead and develop others to have the skills, confidence and experience to thrive in their role.
* Strong organisational skills to prioritise, plan, allocate and manage work to deliver outstanding service.
* Excellent communication skills. Able to establish and maintain trusted relationships with a wide range of internal and external stakeholders.
* Able to manage difficult and challenging situations and resolve problems swiftly and professionally.
* Confident in analysing data to make informed decisions to improve and maintain performance.
* Ability to use IT and learn new systems.
Please refer to the job description attachment to understand the full scope of the role.
Your Development
The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It’s rewarding, challenging, and essential to our success. Our HMCTS Leadership Development offer will build your confidence and capability as a leader. From bite-sized learning and interactive workshops to deeper insights through our Accountability & Decision-Making framework, we’ll equip you to lead with impact, inspire your teams, and drive performance across the organisation.
Further details:
Details
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week over 4 days. Please note we are unable to accommodate Monday or Friday as non-working days.
Location:
Although this role is based in Dundee, regular travel between venues across Scotland, including Glasgow, Edinburgh, Aberdeen, and Inverness, will be required on at least a quarterly basis.
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