Location: Birmingham (Hybrid working)
Requirement: DBS Check
Contract: Interim Assignment
About the RoleHays are partnering with a local council to build a new project team focused on transforming and improving customer records. We are recruiting an Interim Customer Master Data Manager to lead a team of four and oversee all technical and operational customer data processes.
This is a key role within an important transformation programme, ensuring the delivery of accurate, compliant and high-quality customer master data across the organisation.
Key Responsibilities
Leadership & Delivery
* Lead and manage all Customer Master Data processes, ensuring accuracy, compliance and operational efficiency.
* Ensure all deadlines, SLAs and targets are consistently met.
* Manage, allocate and quality-check the work of a team of four.
* Ensure team members are trained and able to perform duties to the required standard.
Customer Records & Compliance
1. Deliver and maintain accurate, up-to-date and fit-for-purpose customer records.
2. Oversee processes relating to Accounts Receivable, Line of Business systems, compliance reporting and DDI hand-off.
3. Ensure all processes comply with statutory regulations, council policies and internal/external audit requirements.
4. Lead interactions with a wide range of stakeholders, adapting communication for varyin...