Your new companyOur client is a luxury car manufacturer based in Theale; the company upholds their values through great customer service. Your new role
* Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions.
* To receive calls and correspondence, which may be requests for information, complaints and assistance at the roadside or anything associated with products.
* To build up and continuously update individual specialist knowledge in relation to the products, strategy and relevant regulatory compliance.
* To build relationships with Centres and involve them in all matters relating to their customers.
* To ensure that all goodwill gestures are individual, tailored and reflect the inconvenience the customer has experienced.
* Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions.
What you'll need to succeed
* Great customer service.
* Ability to work under pressure.
* The ability to deal with several tasks at the same time.
What you'll get in return
1. Great office environment and working with a great team.
2. Working for an internationally recognised brand.
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