Overview
Join to apply for the Guest Services Manager (EBGSM) role at myGwork - LGBTQ+ Business Community. This role is with Rapport Guest Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Do not contact the recruiter directly.
Job Introduction: Do you want to be part of an award-winning team? The winners of Strong Together award in 2025, are looking for a Guest Services Manager who will join our creative team of 5 and support us delivering the excellent service we are known for, in a state-of-the-art building in Canary Wharf.
The Guest Services Manager will oversee the smooth running of the Front of House Department, including Reception, Switchboard, Helpdesk and Events Coordination duties, with a focus on developing the service and maintaining a one-team approach with other service partners.
Type of contract: Full-time, permanent
Hours: 40 per week (Monday-Friday; shift rota basis, with flexibility as per business needs).
What you will get:
* Financial Freedom: Exclusive travel and grocery discounts, life assurance and cash rewards, plus subsidised meals while on duty in onsite restaurants and bars.
* Secure Your Future: Contributory pension scheme.
* Health Matters: Wellness programs, an Employee Assistance Program, and digital counselling services for wellbeing support.
* Thrive Personally & Professionally: Learning and development opportunities to elevate your career.
* Celebrate Excellence: WOW Awards to recognise outstanding peers.
* Give Back to Community: One paid day off annually to support a cause you’re passionate about.
Main Responsibilities
* Inspire, engage and guide a Guest Services team, delivering service excellence.
* Manage all aspects of operations including staffing, rotas, HSE requirements, budgets, client/guest innovations, HR management and ER support.
* Collaborate with others in the organisation, seeking input and sharing information with the team.
* Maintain awareness of business activity and ensure client expectations are consistently delivered and developed.
* Develop excellent working relationships with the client and stakeholders at all levels.
* Help create, familiarise and implement site-specific SOPs.
The ideal candidate will
* Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
* Experience in managing a team in a customer-facing environment, with knowledge of basic HR processes.
* Previous experience in Guest Services in a high-end client service environment is preferred.
* Understanding of the demands of working in a prestigious, corporate environment and Front and Back of House processes.
* Ability to develop and maintain excellent relationships with key stakeholders.
* Strong customer service ethic and pride in delivering first-class service.
* Detail-oriented, able to work under pressure and meet deadlines with a professional presentation.
About Us
Rapport Guest Services is a multi-award-winning company delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine a people-first culture with exceptional service standards. We are committed to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are a Disability Confident Employer offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts respond to applicants; please check your inbox and junk/spam folders for responses. Due to high application volumes, we recommend applying to one role at a time and choose the role that best matches your experience.
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