About the role Grayson Thermal Systems design, manufacture, and supply driveline cooling, heating, and air conditioning products to low volume vehicle industries worldwide, including bus, coach, rail, off-highway, commercial vehicles and more. A proud UK manufacturer, we work in partnership with our customers and develop innovative ways to improve vehicle performance and reliability. Formed in 1978, we remain a privately owned, family business with exceptional staff throughout the organisation. We ensure the core beliefs that have led to our success remain at the heart of our business operations. As an Aftermarket Service Administrator, you will be the first point of contact for external customers and the wider business. Grayson Thermal Systems look forward to welcoming an enthusiastic and dedicated individual who will offer excellent customer services, whilst working in a fast pace but fun working environment. You must be able to demonstrate effective communication skills as you will be liaising with team members at different levels and handling incoming calls from customers needing advice and support. You must demonstrate good attention to detail when carrying out administrative processing. Key Responsibilities * Provide support for the warranty processes of GTS and TK products within the Aftermarket Dept, ensuring issues are resolved efficiently. * Coordinate engineer attendance using the Protean system, and collaborate with manufacturing and stores departments to ensure necessary parts are prepared for site visits. * Process warranty claims and invoices promptly and accurately, maintaining a high standard of efficiency. * Act as the primary point of contact for end users requiring assistance, fostering strong relationships and ensuring a positive customer experience. * Liaise with subcontractors, bus manufacturers, and the warranty department to ensure timely and effective resolution of any support needs. * Oversee the planning and execution of warranty campaigns, ensuring all necessary works are completed within the required timeframes. * Provide regular feedback to the warranty department, including detailed data on attendance, associated costs, and other key metrics. * As warranty callouts decrease, receive training on electric vehicle (EV) products and service contracts, with the goal of managing these contracts in the future. Manage service contracts secured by the External Sales Team, including coordinating with depots to schedule work and optimize engineers’ workload. Health & Safety * To report any health and safety matters to your line manager, department representative or safety officer Training * Any training required for you to fulfil your role effectively will be given * If you feel there are areas you would like training please make your manager aware so it can be reviewed. Experience/Qualifications Essential * Strong knowledge of Excel * Minimum of 5 years relevant sales/customer services relates experience * Evidence of administration experience * At least 1 year’s relevant account management experience * Ability to work to and meet deadlines Desirable * IT related qualifications * Knowledge of Jobshop (Javelin), Protean production, planning, control system