Job Description
3 months contract with a Local Authority
Job Summary:
• The Customer Service Advisor will work within Lincolnshire County Council’s Care & Wellbeing Hub, acting as the first point of contact for adults requiring support and advice.
• The role involves handling complex and sensitive enquiries via telephone and email, using a strength-based approach to assess needs and provide appropriate guidance.
• This is a temporary 12-week assignment based at Lancaster House, Lincoln, with potential for agile working once fully trained.
Key Duties/Accountabilities (Sample):
• Respond to incoming calls and emails from the public and professionals regarding Adult Care services.
• Use professional curiosity and call control to gather accurate information and determine appropriate outcomes.
• Record and update customer interactions accurately in internal systems.
• Identify safeguarding concerns and escalate according to procedures.
• Support customers in accessing services such as the Lincolnshire Carer Service and Wellbeing Service.
• Maintain high levels of customer service in line with council standards.
• Participate in training and ongoing professional development.
Skills/Experience:
• Experience in a busy customer service or call centre environment.
• Excellent communication and interpersonal skills.
• Strong typing and IT skills, including accurate data entry while managing calls.
• Ability to handle sensitive and emotive situations with professionalism.
• Knowledge or experience in social care is desirable but not essential.
Additional Information:
• The closing date: 12/11/2025.
• Ability to work flexibly between 08:00–20:00, Monday to Friday.
• Temporary role: 12 weeks, 37 hours per week.
• Location: 3rd Floor, Lancaster House, Orchard Street, Lincoln, LN1 1XX.
• Full induction and training provided.
Requirements
• Experience in a busy customer service or call centre environment. • Excellent communication and interpersonal skills. • Strong typing and IT skills, including accurate data entry while managing calls. • Ability to handle sensitive and emotive situations with professionalism. • Knowledge or experience in social care is desirable but not essential.