Patient Advisor (Argyll House Surgery)
Closing date: 24 May 2026
Hours: 38.5 per week (negotiable)
Salary: Based on experience
Job responsibilities
Reception Duties
* Receiving patients and consulting with members of the practice team
* Handing completed repeat prescriptions to patients, checking names and addresses
* Cover all reception positions as necessary
* Process appointment requests and future appointments from patients by telephone and in person
* Deal with patient visits and requests
* Register new patients – data entry and medical records
* Process patients’ changes of address – update computer data and medical records
* Process blood test requests and generate them for appointments as per GP request
* Work closely with colleagues to complete all administrative tasks within practice procedure time frames
Telephone
* Have working knowledge of telephone systems
* Maintain a polite, friendly, approachable telephone manner
* Professionally deal with difficult or agitated patients
Other Tasks
* Clear rooms after surgeries
* Ensure building security
* Carry out any other tasks allocated by managers
Person Specification
Essential Qualifications
* GCSE Grade A–C in English and Mathematics
Essential Skills
* Excellent written and oral communication skills
* IT skills
* Clear, polite telephone manner
* Time‑management and ability to meet deadlines
* Problem‑solving skills
* Interpersonal skills
Experience
Essential
* Experience working in customer service environments
* Experience working with the general public
* Experience with reception work
* Awareness of Data Protection Act and maintaining confidentiality
* Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with ability to adjust communication style
* Attention to detail, accuracy, and ability to identify errors quickly
Desirable
* Experience processing medication requests
* Experience using SystmOne (Primary Care IT System)
* Experience working within general practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Candidates will be required to submit a Disclosure and Barring Service check.
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